System Analyst

3 weeks ago

Warrendale, United States Pyramid Consulting Group Full time

Knowledge, Skills, and Abilities:
•Ability to use Excel and other Microsoft Office tools to generate reports, conduct data analysis.
•Familiarity with different tools for managing work, ITSM Tools (Cherwell, ServiceNow, etc), SharePoint, etc.
•Ability to review reports and determine actions required for follow up based on defined processes.
•Ability to work independently with appropriate guidance.
•Ability to follow up with customers to resolve outstanding issues and escalate as needed.

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