Customer Service Rep 2
2 months ago
** Customer Service Rep 2**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01575 Showing 1 location **Job Details**
**Description**
**ESSENTIAL FUNCTIONS**
* Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
* Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
* Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
* Follow-up to ensure that appropriate changes were made to resolve customers' problems.
* Refer unresolved customer grievances to designated departments for further investigation.
* Solicit sale of new or additional services or products, including up-selling and add-on selling
* Maintain positive relationships with both internal and external customers
* Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
* Actively participate in departmental goal setting and goal achievement
* Conduct all activities in a safe manner, adhering to company safety standards
* Continuously work towards a "one-team" concept with outside sales representatives
* Apply STAR qualities seamless, trustworthy, attentive, resourceful
* Provide stellar customer service and exceed the customers expectations
* Perform other duties as assigned
***Education*** **:** High School Graduate or General Education Degree (GED), Associate degree preferred
***Experience :*** 3-6 years related experience
**SKILLS & ABILITIES**
***Computer Skills***
General computer knowledge required, including use of internet and email
***Other Requirements***
* Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)
* Keyboarding skills
* Ability to use a calculator, able to read, write and understand English
* Ability to communicate effectively and to articulate clearly
* Willing to study company catalog to assist in product knowledge
* Ability to use a multi-line phone system, occasional out-bound calling
* Ability to understand both company sales goals and initiatives
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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