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Customer Service Representative
2 months ago
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description $16 - $20 hourly with weekly pay The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation. Prepare RO (repair order) work packet consisting of QC (quality control) checklist, work order, parts list, and windshield tag. Record all communication with customers or insurance partners during the repair process using CCC One notes. Confirm car rental information and update CCC One with rental car usage information. Manage ARMS (automated rental management system) throughout the day to ensure all vehicles noted in ARMS are also recorded in CCC One. Education And/or Experience Required High School Diploma or GED. Minimum: 1 year experience in a similar role such as administrative assistant. Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities Ability to function well in a fast-paced environment, demonstrating multitasking ability under pressure. Strong attention to detail with a high degree of accuracy. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service. Other Requirements Valid driver’s license. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: Competitive Pay Plans Medical, Prescription Drug, Dental & Vision Insurance 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Paid Vacation & Holidays Continuing Education Opportunities About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. #J-18808-Ljbffr
