Service Cashier

2 months ago


Buffalo, United States Northtown Automotive Companies Full time
Job Details

Job Location
Administrative Offices - Amherst, NY

Position Type
Full Time

Education Level
High School

Salary Range
$18.00 - $20.00 Hourly

Travel Percentage
None

Job Shift
Full Time (3 day workweek)

Job Category
Customer Service

Description

Occupational Summary:
  • Responsible for greeting and handling of customers during their service visit. The cashier receives payment from customers and employees in exchange for goods or services sold. S/he is sometimes the customer's last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.
Essential Job Functions:
  • Promptly greet and welcome all customers as they enter the service department/drive.
  • Maintain the cleanliness and amenities of the Customer Service Lounge.
  • Maintain frequent contact with any service customer that is waiting in the building. Ensure that they are updated on the status of their vehicle and that they are comfortable.
  • Handle minor customer complaints/misunderstandings with courtesy, tact, and diplomacy.
  • Answer incoming calls promptly, professionally, and courteously.
  • Fully support the Service Team in delivering an excelling customer service experience.
  • Verify the cash drawer at the end of every shift.
  • Maintain a continuously updated service scheduling form (route sheet)
  • Properly maintain loaner vehicle program.
  • Sort and file any repair orders from previous days' business.
  • Dispatch valet or retrieve vehicle to deliver to guest on the service drive
  • Explain the service follow-up and sell the importance of the survey to the customer.
Schedule:
  • Full-time, 3 day rotating schedule: 7:30AM - 9:00PM (Monday/Tuesday/Wednesday for one month and then Thursday/Friday/Saturday for the next month)
Qualifications

Qualifications:
  • Ability to work in a fast-paced environment while maintaining accuracy
  • Previous, successful, experience within a Customer Service Role
  • Ability to retain training regarding computer systems and cash drawers.
  • Ability to read and comprehend instructions, both verbal and written.
  • Ability to operate smartphone, tablet, and PC.
  • Professional personal appearance


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