Financial Counselor

The Financial Counselor informs patients of their financial responsibility and collects co-pays, deductibles, and cash flat rates for services being rendered. Provides estimates to physicians on inpatient/outpatient surgical procedures. Communicates with social workers and case management regarding patient financial status. Provides relief to patient access staff and performs other duties as necessary.

Foothill Regional Medical Center is a fully accredited acute care hospital, licensed for 177 beds120 beds for general acute care, 15 intensive care beds and 42 pediatric sub-acute beds. Our pediatric sub-acute unit, just one of six in California, serves patients from throughout the state. We care for patients up to 21 years of age who need long-term sub-acute care including ventilator care and nutritional support.

• Collect deposits and payments from patients, monitors private pay patients, and assists patients who have questions about bills and statements. Prepares, documents, and completes computer input of patient accounts in a timely manner. Maintains confidentiality with regard to patients, families, employees, and visitors.
• Tracks collections to ensure appropriate amounts are being collected, and documents reasons for non-collections. Follows up as appropriate with patients. Provides cash collection updates to management in a timely manner.
• Interfaces directly with the social workers and case management department to address patient and/or patient placement issues.|Escalates any unresolved financial issues to hospital administrator/CEO or other appropriate party.
• Works directly with outside government agencies, when appropriate, to follow up on status of applications and details of patient coverage. Identifies all patients that require financial assistance during the initial visit to hospital. Explains the Charity Program process and required documentation needed for the application.

Required Qualifications:

• Three years of admitting/registration office experience
• High School Diploma or GED
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job

Preferred Qualifications:

• Bachelors Degree
• Bilingual skills to communicate effectively with patients and families

Pay Rate: Min - $19.08 | Max - $26.71

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