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Customer Experience Representative

3 months ago

Marquette, United States Enterprise Rent-a-Car Group Full time

Job Responsibilities Meet and greet customers in a professional, friendly, and timely manner. Work multiple rental checkpoints including: Counter, Exit Booth (Processing Rental Agreements and ensuring correct information on Rental Agreements), and Return Lane (Processing Rental Returns and ensuring customer satisfaction). Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, which includes offering optional protection products, upgrades, fuel options, and other additional equipment. Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information. Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors. Place outgoing calls for callback management and miscellaneous calls as assigned. Assist in assessing the condition of rentals upon return. Notify management of any known customer problems. Notify management of any known vehicle problems and any required vehicle maintenance. Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training. Minimum Requirements Must be at least 18 years old. High School Diploma or G.E.D. required. Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support. Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI). Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Apart from religious observation, must be able to work 40 hours per week. Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr