Retail Associate

Job Description

About the Team

Our global Fanatics Retail, In-Venue, and Special Events business spans North America, Europe and Asia supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, leading European Football Clubs and Special Sporting Events globally. Our teams create a seamless shopping experience whether you're at home, at a game, or attending one of the world's biggest sporting events with online, mobile, and physical retail stores including flagship stores such as the NBA and NHL retail stores in New York City, professional sports stadium stores, college team stores, and live events such as the Kentucky Derby and golf's Ryder Cup. Each store or event is designed with a tech-infused retail approach and our omni-channel operation enabling us to react in near real-time to capture all of the great moments in sports to ensure that product is available to fans in the heat of the moment.

The Seasonal Retail Associate is responsible for carrying out the front line selling effort, driving sales revenue for the organization, creating the ultimate shopping experience for our fans and maintaining retail standards through back of house operations. Seasonal Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team.

The Seasonal Retail Associate will be expected to work a part-time schedule which can include days, nights, and weekends.

General Duties & Responsibilities:
-Greet fans and ask questions to help make their shopping experience an enjoyable one
-Make recommendations based on observations and conversations with fans
-Help execute a brand connection by ensuring fans enjoy a top notch shopping experience
-Maintain sales floor and/or stockroom standards with an eye to detail
-Process sales transactions via the Fanatics Point of Sale System (POS)
-Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
-Perform additional responsibilities as directed by the management team

Education, Experience and Requirements:
-Minimum 18 years of age, High School graduate or equivalent
-Past experience working in retail or sales preferred
-Ability to work independently and responsibly in a fast-paced environment
-Availability to work extended hours on game days and during events
-Foreign language skills are a plus

Job Knowledge, Skills and Abilities:
-Possess a fun, professional demeanor
-Demonstrated ability to build product knowledge of Team/League inventory
-Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base
-Ability to maintain high standards of organization and cleanness
-Proven ability to overcome obstacles while maintaining a positive, can do attitude
-Strong verbal communication skills

Physical Demands:
-Regularly required to sit stand, reach, bend and move about the facility as needed
-Must be able to lift and carry up to 30 lbs.
-Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
•Build Championship Teams
•Obsessed with Fans
•Limitless Entrepreneurial Spirit
•Determined and Relentless Mindset

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