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Sales Associate- Miami

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Vacheron Constantin is looking for a Sales Associate who has a demonstrated track record in building client relationships and delivering exceptional customer service. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio. KEY RESPONSIBILITIES Consistently achieve and/or exceed the individual and boutique monthly sales target, as directed by management. Cultivate strong client relationships whether in or outside the boutique representing the organization Demonstrate ability to proactively bring in new and develop existing clientele Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientele Ensure each client receives exceptional customer service Provide expert product knowledge and Maison history Assist clients with Customer Service needs, before or after sales Maintain brand’s high standards. Client Relationship Management: Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives Standards of CRM outreach for clienteling, client follow-up are maintained. Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available. Appropriately resolve client issues/concerns and escalate as needed to Management. Partner with Management to develop a plan to support, and participate in-store and offsite events and networking. Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues Assist in the merchandising and daily maintenance of displays and back-stock Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.) JOB PROFILE Education: Required Experience: 2 to 5 years of previous experience in luxury retail, service, or hospitality environment General knowledge and or interest in timepiece movements Technical Skills / Abilities: Strong understanding of Customer Service needs and customer priorities. SAP exposure is a plus. Personal Skills: Additional language skills are a plus Excellent interpersonal and communication skills are required Strong understanding of Customer Service needs, strong attention to detail with the ability to manage multiple tasks simultaneously and with precision Self-starter with a team-player approach Must be available to work retail hours including nights and weekends Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future Salary will be negotiated based on relevant skills and experience.

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