Hotel Guest Service Agent

3 months ago

Roanoke, United States Libertytrusthotel Full time

**Hotel Guest Service Agent (Night Shift)**

Roanoke, VA **Job Summary:**

The Hotel Night Auditor is responsible for knowing all the procedures and processes of the hotel (including all operational, accounting, reservations, and guest service procedures) and monitoring them for normal function and catching any discrepancies. The Night Auditor position is responsible for the safekeeping of our guests and the hotel overnight, along with taking reservations, checking in and responding to requests and concerns from guests, auditing and balancing all in-house guest accounts, and maintaining the cleanliness and appearance of the lobby. This is a service oriented position and requires outstanding interpersonal communication skills, friendly professionalism, and the ability to remain calm in an emergency. This position has cash control and accounting responsibilities.

**Duties/Responsibilities:**

* Answer phones including taking reservations and directing calls as needed.

* Welcome guests upon arrival and help them with any overnight needs.

* Check-in and register guests, including collecting contact info and confirming their dates of stay, and making sure they are assigned to an appropriate room and given keys.

* Make sure that all end of day/shift tasks for prior shifts are completed.

* Make sure wake up calls are in place.

* Balance the cash drawer and make sure that previous shifts were in balance and all payments collected.

* Reconcile Front Desk beverage inventory.

* Audit all in-house guest accounts making sure all charges are posted and that appropriate credit cards have been authorized for the correct amount. Correct any errors as needed.

* Confirm that all credits issued are correct and note the reason on the night audit report.

* Monitor Property Management System for errors and discrepancies and correct as needed.

* Monitor the cancellations in the past 24 hours; confirm all cancellation policies were followed and note discrepancies on the night audit report.

* Monitor all new bookings in the past 24 hours; read all comments and note any anomalies in the night audit report.

* Assign rooms, prepare keys and print registration cards for next days arrivals.

* Note any special requests on the next days arrivals and communicate to next Front Desk shift

* Double check all registration cards in bucket making sure that they are properly checked into the system.

* Process No Shows correctly and note on the night audit report.

* Reconcile and run Night Audit and End of Day Reports using the night audit checklist as a guide, including closing and processing credit card batches.

* Periodically walk the premises to make sure there are no security, maintenance, or other issues.

* Assist guests with local information, restaurant recommendations, directions, and other concierge services.

* Check guests out making sure that payments are captured correctly.

* Respond to guest concerns and requests in a timely and professional manner, alerting management of any complaints via email or a call if it is urgent or an emergency.

* Maintain and execute sanitation schedule for keys, pens, workstations, lobby touchpoints, etc.

* Performs other duties as assigned. The Company reserves the right to add or change at any time.

**Required Skills/Abilities:**

* Knowledge of local area attractions, restaurants, and shops

* Excellent verbal and written communication skills.

* Excellent math and basic accounting skills

* Excellent interpersonal and customer service skills.

* Excellent organizational skills and attention to detail.

* Strong analytical and problem-solving skills.

* Strong knowledge of emergency procedures

* Ability to work independently

* Ability to prioritize tasks.

* Ability to function well in a high-paced and at times stressful environment.

**Education and Experience:**

* High school diploma or equivalent.

* At least 1 year Night Auditor or equivalent experience preferred

**Physical Requirements:**

* Able to stand for prolonged periods of time at front desk station

* Able to climb stairs and assist guests with luggage

* Able to walk hallways and perimeter of property

* Able to twist, bend and reach

* Able to lift up to 25 pounds

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan . We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays. Please, no phone calls about this job

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

  • Hotel Guest Service Agent

    1 month ago

    Roanoke, United States Libertytrusthotel Full time

    **Hotel Guest Service Agent (Front Desk)** Roanoke, VA **Job Summary:** As the first point of contact for our guests, the Front Desk Associate position is the face of the hotel. The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests questions and concerns, etc. This is a service...

  • Guest Service Agent

    3 months ago

    Roanoke, United States Hampton Inn Full time

    Are YOU an enthusiastic and energetic professional who loves people?We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving...

  • Guest Services Supervisor

    4 weeks ago

    Roanoke, United States HAMPTON INN AND SUITES-ROANOKE DOWNTOWN Full time

    Job DescriptionJob DescriptionHampton Inn & Suites Roanoke Downtown is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling...

  • Guest Services Supervisor

    2 months ago

    Roanoke, United States HAMPTON INN AND SUITES-ROANOKE DOWNTOWN Full time

    Job DescriptionJob DescriptionHampton Inn & Suites Roanoke Downtown is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling...

  • Guest Services Representative

    2 weeks ago

    Roanoke, United States HAMPTON INN AND SUITES-ROANOKE DOWNTOWN Full time

    Job DescriptionJob DescriptionHospitality America is seeking an energetic, outgoing, customer service pro to fill our open Guest Services Representative position at our Hampton Inn Downtown Roanoke hotel. As a Guest Services Representative, you’ll have the ability to showcase your customer service skills and create exceptional guest experiences all while...

  • Guest Services Representative

    2 weeks ago

    Roanoke, United States HAMPTON INN AND SUITES-ROANOKE DOWNTOWN Full time

    Job DescriptionJob Description We are seeking an energetic, outgoing, customer service pro to fill our open Guest Services Representative position at our Hampton Inn Downtown Roanoke hotel. As a Guest Services Representative, you’ll have the ability to showcase your customer service skills and create exceptional guest experiences all while enjoying a fun...

  • Guest Services Representative

    2 weeks ago

    Roanoke, United States Springhill Suites by Marriott Roanoke Full time

    Job DescriptionJob DescriptionWe are seeking an energetic, outgoing, customer service pro to fill our open Guest Services Representative position at our Springhill Suites by Marriott Roanoke hotel. As a Guest Services Representative, you’ll have the ability to showcase your customer service skills and create exceptional guest experiences all while enjoying...

  • Guest Services Representative

    3 months ago

    Roanoke, United States HAMPTON INN AND SUITES-ROANOKE DOWNTOWN Full time

    **Hampton Inn & Suites Roanoke Downtown **is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and...

  • Hotel Room Attendant

    1 month ago

    Roanoke, United States Hotel Resource Full time

    **Other** **Hotel Room Attendant** Hotel Room Attendant Adecco USA Roanoke VA **Hotel Room Attendant** **Company:** Adecco USA **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** Adecco is hiring immediately for a Hotel Room Attendant at a local client in...

  • Hotel Housekeeper

    3 months ago

    Roanoke, United States Savara Hospitality Full time

    **Hotel Housekeeper** Roanoke, VA **Job Summary:** The Housekeeper Position is responsible for ensuring that guest rooms and bathrooms are cleaned and properly sanitized. This position also assists in maintaining the cleanliness and sanitation of the public areas of the hotel. This is a service oriented position and requires good interpersonal communication...

  • Hotel Room Attendant

    3 months ago

    Roanoke, United States Libertytrusthotel Full time

    **Hotel Room Attendant** Roanoke, VA **Job Summary:** The Housekeeper Position is responsible for ensuring that guest rooms and bathrooms are cleaned and properly sanitized. This position also assists in maintaining the cleanliness and sanitation of the public areas of the hotel. This is a service oriented position and requires good interpersonal...

  • Hotel Night Auditor

    3 months ago

    Roanoke, United States Libertytrusthotel Full time

    **Hotel Night Auditor** Roanoke, VA **Job Summary:** The Hotel Night Auditor is responsible for knowing all the procedures and processes of the hotel (including all operational, accounting, reservations, and guest service procedures) and monitoring them for normal function and catching any discrepancies. The Night Auditor position is responsible for the...

  • Front Desk Agent

    4 months ago

    Roanoke, United States Coury Hospitality Full time

    This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: •Must have a true desire to satisfy...

  • Front Desk Agent

    4 weeks ago

    Roanoke Rapids, United States Lexima Full time

    Hilton Garden Inn is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively...

  • Front Desk Agent Hilton Garden Inn Roanoke Rapids

    3 days ago

    Roanoke Rapids, United States Lexima Full time

    Hilton Garden Inn Roanoke Rapids is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are...

  • Fine Dining Server

    3 months ago

    Roanoke, United States Hotel Roanoke & Conference Center Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Lobby/Public Area Attendant

    3 months ago

    Roanoke, United States Hotel Roanoke & Conference Center Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Telemarketer - State Farm Agent Team Member

    3 months ago

    Roanoke, United States LaTasha Johnson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Use a customer-focused, needs-based review process to educate customers about...

  • Guest Services Internship

    4 days ago

    Roanoke, United States AEG Full time

    We are looking for multiple interns to assist with game day operations and guest services during home games. If you're interested in working in sports and/or entertainment, this is a great entry-level opportunity! This is the perfect internship for those looking to break into the sports industry. Responsibilities include, but are not limited to, setting up...

  • Guest Services Internship

    4 days ago

    Roanoke, United States teamworkonline Full time

    We are looking for multiple interns to assist with game day operations and guest services during home games. If you're interested in working in sports and/or entertainment, this is a great entry-level opportunity! This is the perfect internship for those looking to break into the sports industry. Responsibilities include, but are not limited to, setting up...