Network Operations Center Support Technician II, Full-Time

2 weeks ago


Rapid City, United States Golden West Services Inc Full time

Join our Managed Services Team as a full-time Network Operation Center (NOC) Technician IIDo you thrive in a fast-paced environment solving IT challenges? Are you passionate about keeping businesses running smoothly? If so, you could be our next NOC Technician IIAbout the Role:As a full-time Network Operation Center Technician II, you'll be the second line of defense for our valued clients. You'll troubleshoot technical issues, provide proactive support, and ensure their IT infrastructure runs seamlessly. No day is the same, and you'll wear many hats, from tackling software glitches to configuring networks.What You'll Do:Provide remote support to clients across various industriesDiagnose and resolve technical issues efficientlyInstall, configure, and maintain IT systems and softwareProactively monitor and manage client networksDocument solutions and maintain clear communication with clientsMentor, coach & "raid-lead" Level 1 techniciansStay up-to-date on the latest IT trends and technologiesWhat We're Looking For:A minimum of 2 years of experience in IT support or a related fieldStrong understanding of hardware, software, and network troubleshootingExcellent communication and interpersonal skillsAbility to work independently and as part of a teamA problem-solving mindset and a passion for learning information technologyBonus Points:Experience with managed services environmentsCertifications in Network+, Microsoft Associate or equivalentKnowledge of cloud-based technologiesWe Offer:Golden West offers competitive pay and a generous benefits package including paid vacation, personal, and sick days; 401(k) company match; health/dental/disability insurance; and more.Company-paid certifications with incentive when test is passedSupportive and collaborative work environmentA chance to make a real impact on our clients' businesses



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