Member Services

4 months ago

Denver, United States Planet Fitness Full time

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Bilingual preferred (English/Spanish) but not required.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Service Crew Member

    4 weeks ago

    Denver, Colorado, United States Freddy's Frozen Custard and Steakburgers Full time

    Become a part of the Freddy's family as a dedicated Service Crew Member. We are in search of enthusiastic individuals who possess a cheerful demeanor, take pleasure in assisting others, and aim to ensure that every guest enjoys a remarkable experience.As a Service Crew Member at Freddy's, you will have the chance to master the skills necessary for crafting...

  • Member Service Representative

    4 weeks ago

    Denver, Colorado, United States Credit Union of Denver Full time

    Job OverviewPosition Available: Member Service Representative (Full-Time)Department: OperationsAs a Member Service Representative, you will be the first point of contact for our valued members. Your primary responsibilities will include:Welcoming members and assisting them with various transactions such as deposits, withdrawals, and loan payments.Addressing...

  • Member Services Representative

    2 weeks ago

    Denver, United States SaveonSP Full time

    MEMBER SERVICES REPRESENTATIVE DENVER, CO - hiring for our September 30 class date! Healthcare & Pharmaceutical Industry ABOUT SAVEONSP SaveOnSP is a leading benefit administrator for specialty medication pharmaceuticals. Located in WNY and Denver, CO SaveOnSPs mission is to assist patients and plan sponsors across the United States navigate the...

  • Member Services Representative

    3 weeks ago

    Denver, United States SaveonSP Full time

    MEMBER SERVICES REPRESENTATIVE – DENVER, CO - hiring for our September 30 class date!Healthcare & Pharmaceutical IndustryABOUT SAVEONSPSaveOnSP is a leading benefit administrator for specialty medication pharmaceuticals. Located in WNY and Denver, CO SaveOnSP’s mission is to assist patients and plan sponsors across the United States navigate the...

  • Member Services Representative

    3 weeks ago

    Denver, United States SaveonSP Full time

    MEMBER SERVICES REPRESENTATIVE – DENVER, CO - hiring for our September 30 class date!Healthcare & Pharmaceutical IndustryABOUT SAVEONSPSaveOnSP is a leading benefit administrator for specialty medication pharmaceuticals. Located in WNY and Denver, CO SaveOnSP’s mission is to assist patients and plan sponsors across the United States navigate the...

  • Member Services Account Coordinator

    4 weeks ago

    Denver, Colorado, United States Exclusive Resorts LLC Full time

    Job OverviewPOSITION SUMMARYMembership Account Specialists play a vital role within the Member Services division. This position is essential for enhancing productivity and streamlining processes across the regional team, focusing on Member engagement and achieving revenue objectives. We seek an enthusiastic, self-motivated individual who thrives in a dynamic...

  • Team Lead

    2 weeks ago

    Denver, Colorado, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our Member Services team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service, ensuring a positive shopping experience for our members, and driving sales growth.Key ResponsibilitiesLead a team of associates...

  • Financial Services Consultant

    3 weeks ago

    Denver, Colorado, United States Canvas Full time

    About UsAt Canvas, we're passionate about transforming the financial services industry. Our mission is to provide our members with education, support, and guidance to build strong financial futures. We're part of the credit union movement, which is dedicated to serving the financial needs of our members and the communities we serve.Our CultureWe strive to...

  • Team Lead

    1 week ago

    Denver, Colorado, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our Member Services team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service, ensuring a positive shopping experience for our members, and driving sales growth.Key ResponsibilitiesLead a team of associates...

  • Food Service Team Member

    2 weeks ago

    Denver, Colorado, United States Buffalo Wild Wings Full time

    About Buffalo Wild Wings GOWe're a brand on the rise, and we need great people as we write the next chapter of our story. Our atmosphere creates stories worth telling - for our guests and for our Team Members. With our famous wings and flavors in a streamlined and counter-service environment, this is the place to start the next phase of your career.Job...

  • Food Service Team Member

    2 weeks ago

    Denver, Colorado, United States Buffalo Wild Wings Full time

    About Buffalo Wild Wings GOWe're a brand on the rise, and we need great people as we write the next chapter of our story. Our atmosphere creates stories worth telling - for our guests and for our Team Members. With our famous wings and flavors in a streamlined and counter-service environment, this is the place to start the next phase of your career.Job...

  • Restaurant Support Team Member

    2 weeks ago

    Denver, Colorado, United States First Meridian Services Full time

    Job OverviewFirst Meridian Services is seeking a highly skilled and dedicated support staff member to join our team at Elway's. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests and ensuring a seamless dining experience.Key ResponsibilitiesGuest ExperienceProvide attentive and personalized...

  • Food Service Team Member

    4 weeks ago

    Denver, Colorado, United States Sodexo Full time

    About the RoleWe are seeking a skilled and enthusiastic Food Service Team Member to join our team at Sodexo. As a key member of our culinary operations, you will play a vital role in delivering exceptional dining experiences to our customers.Key ResponsibilitiesFood Preparation and Presentation: Prepare and present a variety of hot and cold food items for...

  • Food Service Team Member

    4 weeks ago

    Denver, Colorado, United States Sodexo Full time

    About the RoleWe are seeking a skilled and enthusiastic Food Service Team Member to join our team at Sodexo. As a key member of our culinary operations, you will play a vital role in delivering exceptional dining experiences to our customers.Key ResponsibilitiesFood Preparation and Presentation: Prepare and present a variety of hot and cold food items for...

  • Guest Service Team Member

    3 weeks ago

    Denver, Colorado, United States Los Dos Potrillos Full time

    Job OverviewThe Guest Service Team Member plays a vital role in ensuring a welcoming and efficient dining experience for our patrons at Los Dos Potrillos. This position encompasses a variety of responsibilities aimed at delivering exceptional customer service and maintaining a clean and organized environment.Key Responsibilities include, but are not limited...

  • Food Service Team Member

    2 weeks ago

    Denver, Colorado, United States Buffalo Wild Wings Full time

    About Buffalo Wild Wings GOWe're a brand on the rise, and we need great people as we write the next chapter of our story. Our atmosphere creates stories worth telling - for our guests and for our Team Members.Job SummaryAs a Team Member, you will create legendary experiences for guests through the production of all Buffalo Wild Wings GO food menu items and...

  • Food Service Team Member

    2 weeks ago

    Denver, Colorado, United States Buffalo Wild Wings Full time

    About Buffalo Wild Wings GOWe're a brand on the rise, and we need great people as we write the next chapter of our story. Our atmosphere creates stories worth telling - for our guests and for our Team Members.Job SummaryAs a Team Member, you will create legendary experiences for guests through the production of all Buffalo Wild Wings GO food menu items and...

  • Food Service Team Member

    3 weeks ago

    Denver, Colorado, United States California Pizza Kitchen Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Server to join our team at California Pizza Kitchen. As a Server, you will be responsible for delivering exceptional guest service, taking orders, serving food and drinks, and fulfilling requests in a timely and accurate manner.Key Responsibilities:Provide outstanding guest service by being...

  • Food Service Team Member

    3 weeks ago

    Denver, Colorado, United States Compass Group Ltd Full time

    Job SummaryWe are seeking a skilled Food Service Worker to join our team at Compass Group Ltd. As a key member of our food service team, you will be responsible for preparing, presenting, and serving food to our customers.Key Responsibilities:Prepare food according to approved recipes and production standards.Present food in a visually appealing manner.Serve...

  • Food Service Team Member

    3 weeks ago

    Denver, North Carolina, United States Elior North America Full time

    We are seeking a motivated and detail-oriented Food Service Worker to join our team at Elior North America in Denver, NC. As a key member of our K-12 dining team, you will have the opportunity to perform a variety of tasks, learn a range of skills, and interact with a diverse clientele on a daily basis.Key Responsibilities:Prepare and serve food to students...