Hotel Front Desk Attendant

4 weeks ago

Lincoln, United States Hampton Inn Lincoln South Heritage Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Bookkeeping: keep accurate records of all hotel guest account information
•Handle customer complaints as necessary
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

•Comfortable taking telephone calls and mitigating stressful situations
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Working knowledge of Microsoft Office and reservation management systems
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Must have graduated high school, received a GED or equivalent

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