Welcome Coordinator

2 weeks ago

Freeport, United States Oak Street Health Full time
Description

Company: Oak Street Health

Title: Welcome Coordinator (Medical Front Desk Receptionist)

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator

Core Responsibilities:
  • Welcoming patients and guests
  • Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing faxes in the electronic fax platform
  • Maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
  • Other duties as assigned
What we're looking for

Required
  • Strong computer skills required and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization
Strongly preferred
  • Experience in customer service setting strongly preferred
  • Some college preferred
Other Skills
  • A flexible and positive attitude
  • A welcoming and nurturing attitude toward our patient population of older adults
  • High level of integrity
  • Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and delivering results
  • Being relentlessly determined
Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits:
  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits

  • Intellectual Disabilities Specialist

    3 weeks ago

    Freeport, Texas, United States Broadstep Full time

    Job Title: Qualified Intellectual Disabilities Professional (QIDP)About the Role:The Qualified Intellectual Disabilities Professional (QIDP) is responsible for ensuring the provision of quality care to individuals with disabilities and special needs. This role requires assessing, monitoring, and documenting the progress of individuals, as well as providing...

  • Emergency Department RN

    7 days ago

    Freeport, United States Clinical Management Consultants Full time

    Exciting news from sunny Northwestern Florida! A thriving hospital with over 250 beds is actively seeking a dynamic Emergency Room Nurse to join their bustling emergency department.At this award-winning facility, their mission centers on delivering exceptional, patient-centered care. They blend local compassion with cutting-edge healthcare technology,...

  • Senior Process Control Engineer

    4 weeks ago

    Freeport, Maine, United States Orion Engineering, Inc. Full time

    We are seeking a highly skilled Senior Process Control Engineer to join our team at Orion Engineering, Inc. in Freeport, Texas. As a key member of our process control team, you will be responsible for designing, implementing, and maintaining process control systems for our clients in the oil and gas industry.Key Responsibilities:Develop and implement control...

  • Nursing Professional

    1 month ago

    Freeport, Illinois, United States Stephenson Nursing Center Full time

    Job OverviewWe are seeking a dedicated and compassionate Registered Nurse to join our team at Stephenson Nursing Center. As a Registered Nurse, you will play a vital role in providing excellent clinical care to our patients and contributing to a positive and supportive work environment.Key ResponsibilitiesProvide high-quality patient care, including...

  • Electrical Substation Design Engineer

    1 week ago

    Freeport, Maine, United States POWER Engineers Full time

    POWER Engineers is a dynamic and innovative engineering firm seeking an Electrical Substation Design Engineer to join our Power Delivery Substation Department in Freeport, Maine. As a key member of our team, you will have the opportunity to work on challenging and technically complex electrical utility substation design projects.Job SummaryWe are looking for...

  • Certified Water/Wastewater Treatment Plant Manager

    4 weeks ago

    Freeport, Texas, United States Veolia Environnement SA Full time

    Job SummaryWe are seeking a highly skilled and experienced Water/Wastewater Treatment Plant Manager to join our team at Veolia North America. As a key member of our operations team, you will be responsible for planning, organizing, and managing the daily operation, maintenance, and testing of our water and/or wastewater systems, collection systems, or...

  • High Voltage Electrician

    3 weeks ago

    Freeport, United States Air Liquide Full time

    Air Liquide Large Industries provides our customers with industrial gas and energy solutions that are vital to their own industrial production. We own and operate over 2,000 miles of industrial gas pipelines in the U.S. supplying mainly oxygen, nitrogen, hydrogen and syngas in large quantities from multiple production sources to major customers in the...

  • High Voltage Electrician

    1 week ago

    Freeport, United States Air Liquide Full time

    Air Liquide Large Industries provides our customers with industrial gas and energy solutions that are vital to their own industrial production. We own and operate over 2,000 miles of industrial gas pipelines in the U.S. supplying mainly oxygen, nitrogen, hydrogen and syngas in large quantities from multiple production sources to major customers in the...

  • High Voltage Electrician

    3 weeks ago

    Freeport, United States Air Liquide Full time

    Air Liquide Large Industries provides our customers with industrial gas and energy solutions that are vital to their own industrial production. We own and operate over 2,000 miles of industrial gas pipelines in the U.S. supplying mainly oxygen, nitrogen, hydrogen and syngas in large quantities from multiple production sources to major customers in the...

  • Assistant Toddler Teacher

    2 weeks ago

    Freeport, United States Ready Set Grow Learning Academy, Inc. Full time

    Benefits: 401(k) 401(k) matching Competitive salary Free food & snacks Opportunity for advancement Paid time off Training & development Job Summary: The Assistant Teacher/Floater assists the Lead Teacher and/or Teacher in a classroom. May or may not be assigned to a specific classroom and will help in other classrooms as needed. Supervises the class(es)...

  • Senior Administrative Assistant

    1 week ago

    Freeport, United States Kelly Services, Inc. Full time

    At Kelly®, we’re seeking a Senior Administrative Assistant to work at a premier client in Freeport, TX. This opportunity could be the one you’ve been looking for.Pay Rate: $22.00-$26.00 per hour pending expereinceLong term contractSenior Administrative Assistant:• Providing administrative support and direct backup to Vice President and Site...