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Personal Banker
3 months ago
RESOURCE BANK
Personal Banker
Position Summary:
This position reports to the Assistant Branch Manager, Branch Manager, or Chief Retail Banking Officer. This position is also responsible for maintaining and balancing a cash drawer in addition to rotating the branch vault, which includes cash, coin, negotiable instruments, etc.
Essential Functions:
•Receives checks and cash for deposit, verifies amount, and examines checks for endorsements, legal amounts, dates, etc.
•Cashes checks and pays out money after verification of signatures and customer balances.
•Process transactions such as withdrawals, IRA contributions, HSA contributions, loan payments, night deposits, mail deposits, etc.
•Ensures and provides quality service to both internal and external customers.
•Assists customers in accessing safety deposit boxes.
•Examines coupons and bills presented for payment to verify issue, payment date and amount due.
•Performs trial balances throughout the day.
•Balances currency, coin and checks in cash drawer at end of shift.
•Greet individuals as they enter branch and drive-up window.
•Process work through Branch Capture equipment.
•Assist customers with services such as ordering ATM or debit cards, requesting stop payments, changing addresses, etc.
•Follow and comply with all bank regulations and security procedures.
•Complete all training requirements, including compliance, in a timely manner.
•Process transactions within established policies and procedures.
•Ability to lift coin bags of varying weight.
•All other duties as assigned.
Skills:
•Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•Speaking - Talking to others to convey information effectively.
•Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
•Mathematics - Using mathematics to solve problems.
•Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Attributes:
•Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
•Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
•Speech Clarity - The ability to speak clearly so others can understand you.
•Speech Recognition - The ability to identify and understand the speech of another person.
•Near Vision - The ability to see details at close range (within a few feet of the observer).
•Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Experience and Education:
High School Diploma (or GED or High School Equivalence Certificate). Previous teller experience preferred. Cash handling experience preferred.
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