Commercial Insurance Account Manager

3 weeks ago

Bethesda, United States B.F. Saul Company Full time

POSITION SUMMARY:The Account Manager is responsible for servicing a designated book of business of client relationships for commercial lines (i.e., property and casualty), and financial lines (i.e., D&O/E&O Cyber). The Account Manager will help assess the risk management needs of prospects and clients and will market new and renewal accounts. An understanding of the insurance market along with building and maintaining strong relationships with our insurer partners is essential.Commercial Insurance Account Manager, DUTIES & RESPONSIBILITIES: Duties will include, but are not limited to the following:Responsible for servicing a designated book of business/clients as relating to marketing, claims, and administration; follow all service protocols for the departmentSupport Producers with onboarding of new clients and retaining existing clientsAssess the risk management needs of prospects and clients and will market new and renewal accounts.An understanding of the marketplace along with building and maintaining strong relationshipswith our insurer partners is essentialCompliance with BFSI policies and procedures manual; support quality assurance processCommercial Insurance Account Manager, SPECIFIC TASKS:Utilize system capability (AMS) and properly to maintain complete and accurate data and documentsRecommend potential enhancements to processes and/or current policiesRecommend coverage and/or policies we do not currently handleMonitor status on open claims and communicate with the client during the claim process; escalate claim as appropriate to ensure client satisfactionAssist team in developing service timelinesDevelop renewal strategy material and coordinate with document design as appropriateRequest renewal information from the client and compare against expiringSelect insurers for underwriting submission; negotiate and follow up on quotes and do initial coverage analysis; develop renewal coverage specificationsDevelop and present renewal proposal to client in coordination with Account Executive or ProducerBind and invoice programs with insurers; review and submit to clientFacilitate premium financingFollow up on policy/endorsement issuance and check policies, endorsements, and audits for accuracy prior to client deliveryComplete Surplus Lines filing, if applicableIssue Certificate of InsuranceAssist with premium payment, including client and insurer follow-upsParticipate and execute specific projects or additional job duties as assignedPrepare claim reporting manuals or other similar documents at the direction of an Account Executive or Claims AdvocateMaintain privileged and confidential informationCommercial Insurance Account Manager, JOB REQUIREMENTS (SKILLS/ABILITIES):Work really hard - let's not confuse effort with resultsEmbrace Failure - if you are not failing, you are not pushing your limits, and if you are not pushing your limits, you are not maximizing your potential.Be growth oriented - want to be part of a growing businessImpact the business - deliver unexpected client results; take personal accountability Intellectual curiosity - willingness to learnInitiative - find practical solutions for our clientsOpen to feedback - seek constant improvement; understand your strengths and opportunities for improvementOperates with uncertainty - open to new experiences as a means of self-improvementTeamwork - work well with others, proactively share information with colleaguesProfessional manner - high standard of performance and integrityThink strategically - make thoughtful decisionsCommunication - listens well; concise and articulate in speech and writingCommercial Insurance Account Manager, REQUIREMENTS:Bachelor's degree (B.A.) or equivalent from four-year college or 3+ years of commensurate work experience related to the Insurance industry experienceAppropriate state licensing requiredInsurance industry designations are preferredIntermediate to advanced level of experience with Excel and PowerPointBFS7501

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