Clerk 2 (Local Government)-Bedford County MH/ID

THE POSITION

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This opportunity is for a Secretary to perform clerical functions and a variety of document processing for the Bedford Clinical Services Unit (CSU). This position facilitates doctors' workdays, schedules appointments, answers phone calls, takes payments, prepares letters, completes registration for new consumers, scans documents, and performs other office duties.

Excellent benefits, pension plan, alternative work schedule options, paid time off, and more Apply today

DESCRIPTION OF WORK

This position performs clerical functions and a variety of document processing activities in the Bedford Clinical Services Unit (CSU). Facilitate doctors' workdays as scheduled. Schedule new doctor appointments, handle cancellations, and reschedule appointments. Handle medication-related information. Review and ensure that consumer Electronic Health Record (EHR) charts contain current consent forms, Releases of Information (ROI), and up-to-date treatment plans. Assist in preparing paperwork for referrals to the CSU or other agency providers as needed. Print the daily doctor schedule. Verify consumer demographics and contact information in the EHR. Take payments via cash, check, or credit card. Prepare documents and/or letters to be mailed to primary care physicians, specialists, other providers, etc. Answer calls for the doctors, nurses, clinical director, and therapists, and redirect the calls or take messages for the appropriate staff. Make reminder calls each day for psychiatric patients and psychotherapy clients. Screen calls and determine when to report problems to the doctor and/or therapist. Screen calls from consumers regarding medications. Serve as a receptionist, greeting clients and visitors. Complete Fast Track Registration for new consumers. Meet with consumers to check insurances, start the intake process, sign ROIs and consent to treatment forms, and review privacy practices and voter registration forms. Perform general office duties and generate documents, which may include discharge letters, various computerized reports and spreadsheets, taking reports from dictated sources, handwritten drafts, and/or original source documents. Copy correspondence and distribute it to individuals both inside and outside of the agency. Scan and upload correspondence, reports, etc. into the EHR. Route treatment plans for required signatures. Assist in training interns and new employees to familiarize them with the OP department, the EHR, etc., and provide training on various tasks when requested. Work with consumers, case management staff, therapeutic staff, nurses, and physicians to ensure transfers to appropriate services. Use the Evolv/NetSmart EHR system to look up demographic information, insurance, financial data, etc. Type correspondence, verify insurance information, and ensure completion of insurance authorization forms. Assist outpatient nurses with management of appointments, which includes but is not limited to scheduling patients, faxing of documents, compiling of reports, collection of information, requesting medical records, completion of ROI's, completing pre-authorizations/reauthorizations, coordination of medication requests and/or distribution of received prescriptions, completing and distributing doctor/nurse calendars, etc. Provide backup coverage to receptionists as needed. Answer telephone calls and re-direct calls to appropriate departments. Provide backup coverage for other medical secretaries on an as-needed basis. Assist other medical secretaries with related duties. Perform other related duties as assigned.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. You may be expected to work irregular hours, including evenings, weekends, and holidays.
• On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands or in the event of an emergency.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
    
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.

You may only apply/test once for this posting. Your results will be provided via email.

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