Desktop Support Engineer

Job Description :-

• Experience in white glove support for CEO & VP’s
• Experience providing Tier 3 support to desktop support technicians. *
• Experience troubleshooting and resolving problems with end-user compute environments (Software, Hardware and Mobile Devices)
• Provides technical recommendations, directions, and assistance to end users and support technicians in vulnerability remediation efforts.
• Provide support and expertise for end point encryption efforts. This requires expertise and experience with whole-disk encryption products such as BitLocker.
• Print support for Network Printer, Hand held Scanner, Zebra Printer
• Support Video Conference devices
• Migrating experience for the OS from Win 7 to Windows 10
• Translates customer needs into system, hardware, software, performance, network, and interface requirements. * Manages and controls the engineering cycle for end user hardware and software.
• Performs (3rd party) application patching of software such as, Adobe, Java, and Apple products.
• Microsoft intune.
• Experience with the development, testing and deployment of Windows images, applications, updates, deployment methodologies and automation.
• Must possess strong organizational skills and strong interpersonal skills to effectively manage staff and relate to customer needs.
• Experience using ITIL Ticket Management System – ServiceNow
• UPS support