Lead Barista

1 month ago

Des Plaines, United States Rivers Casino Full time
  • Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships with guests to deliver superior service to our guests.
  • Ensures proper staffing for forecasted volume and budgetary guidelines.
  • Possesses excellent conflict resolution skills. Communicates any problems or concerns to Manager or other departments as needed.
  • Cultivates and enforces company and department policies and procedures. Notifies and trains team members on any changes in policy and procedure.
  • Maintains thorough communication between shifts.
  • Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication.
  • Assists with new TM training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed, provides feedback to outlet supervisor on TM performance during shift
  • Executes outlet operations during scheduled shifts, organizes opening and closing duties as assigned.
  • Follows Starbucks operational procedures regarding quality beverages, whole beans, and food products by adhering to all recipe and presentation guidelines.
  • Follows up with baristas during the shift to ensure the delivery of excellent guest service.
  • Discovers and responds to customer needs.
  • Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members.
  • Maintain high sanitation standards and ensures all Board of Health regulations are adhered to.
  • Maintains sufficient materials and products in the work location.
  • Sets high standards by complying with all departmental rules, policies, and procedures.
  • Ensures that all Team Members are treated in a fair and consistent manner.
  • Attends all Management training sessions and seminars as prescribed.
  • Performs any other duties as specified or assigned by any Food and Beverage Manager, Vice President of Food and Beverage or any member of the Executive Management.
Job Requirements:
  • Two (2) to three (3) years in Food and Beverage operations, preferably in a gaming/hospitality environment
  • Ability to uphold demeanor and remain a positive role model in stressful situations.
  • Ability to work under pressure to meet deadlines.
  • Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.
  • Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
  • Ability to obtain and maintain all necessary licensing.
  • Must be able to lift and/or move objects up to 40lbs.
  • Must be able to use a computer and fluent in Microsoft Office applications.
  • Must be able to understand and communicate Material Safety Data Sheets to all team members.
  • Must possess a cooperative, helpful, and friendly nature.
  • Must possess excellent communication skills, verbal and written.
  • Possesses complete knowledge of all procedures related to the job.

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