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Automotive Service Scheduler

2 months ago

Bradenton, United States Firkins CDJR Full time
Firkins Chrysler Jeep Dodge Ram is looking for a friendly, energetic person to join our very busy Service Department

Essential Duties and Responsibilities
  • Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly.
  • Check for recalls and parts availability
  • Responsible for obtaining customer contact information.
  • Follow up on missed appointments daily.
  • Confirm next day appointments.
  • Maintaining comprehensive and up to date knowledge of products.
  • Make outbound calls (OBI) for service due/safety recalls/recommendations/declined service/ and special order part arrivals.
  • Follows all company policies and procedures.
  • Provide exceptional customer service by treating guests with courtesy and respect.
  • Other duties may be assigned.
Requirements:
  • Ability to work well in a fast paced environment.
  • Team player, while also being able to work independently.
  • Great listening and problem-solving skills.
  • Great at multi-tasking.
  • Ability to self-start and complete tasks in a timely manner
  • Must be responsible and have a positive attitude.
  • Be prepared and on time
  • Automotive knowledge is a huge plus but not necessarily required.


We offer Health, Dental, Vision, Life, Aflac and 401k