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Employee Experience Coordinator

1 month ago

Reston, United States Circles Full time

About Circles Culture:

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:

The role of the Employee Experience Coordinator is to offer white glove customer service while also displaying a professional and enthusiastic personality. You will assist our employees, visitors and clientele via face-to-face interaction, email, and phone, providing prompt, courteous and customer-oriented services. You will make recommendations and offer suggestions, as well as fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills, and knowledge of the local area.

On a typical day you will host a virtual morning workshop on meditation, meet with local partners to discuss an upcoming onsite open house, welcome visiting VIPs to the building for a conference, securing reservations for their offsite lunch at the new local sushi restaurant and wind down the day researching information for a client about local photography exhibits.

This is a full-time opportunity offering a highly desirable Monday to Friday schedule (No nights or weekends)

Compensation range is hourly at $28-$29 per

Employee Experience Manager Job Responsibilities:

+ Respond to all employees requests following and adhering to Circles standards of service, accommodating requests from the ordinary to the extraordinary.

+ Maintain a working knowledge of building amenities and services.

+ Develop, lead and maintain in-person and virtual events.

+ Create and support updating newsletters and campus communications regarding local events and updates.

+ Provide new and returning employees with tours of facilities.

+ Other Duties as assigned

+ Source and coordinate relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy.

+ Responsible for maintaining and updating local content and partners on the consumer website as well as owning weekly and monthly communications to employees about campus and local events.

+ Delight employees by completing research for members requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, and product comparisons.

+ Responsible for building and maintaining relationships with internal and external clients in a timely and professional manner.

+ Be accountable for all requests and inquiries that are coming in.

+ Promote meaningful relationships and brand loyalty through engaged and informed conversation with members in person as well as via phone and email.

+ Manage and prioritize multiple tasks daily.

+ Consistently provide best in class customer service in a fast paced, structured environment.

Requirements

+ High school diploma or GED required

+ 2 + years of operating within a customer service environment providing services to the highest standard.

+ Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills.

+ Demonstrated emotional intelligence, humility, cultural competence, feedback skills, and the ability to sustain trusted relationships with a wide array of people across all levels and functions within the organization.

+ Must have reliable transportation

+ Concierge experience preferred

+ Demonstrates strong technology skills including MS Office, internet and social media savvy and ability to learn new applications. Knowledge of Salesforce, a plus.

The ideal candidate must possess the following attributes:

+ Strong verbal and written communication skills

+ Personable, highly engaging and empathetic

+ Knowledgeable, approachable and resourceful

+ Proactive, energetic and self-starter

+ Problem-solver, ability to prioritize, calm in pressure situations

+ Team player, collaborator and multi-tasker

+ Ability to meet/ exceed productivity and quality standards

+ Strong verbal and written English language skills

+ Excellent written and oral communication skills

+ Strong knowledge of your local community and events

+ Ability to adhere to schedule

+ Desire for continuous learning

+ Flexibility to adapt to changing tasks/priorities

Benefits

+ Medical, dental, vision insurance starting the first day of the month after hire

+ Long-term and short-term disability insurance paid for by Circles

+ 401k with match

+ Life insurance paid for by Circles

+ Generous PTO policy - Accrue up to 15 days during your first year

+ Paid holidays

+ One paid day off per year to volunteer

+ Access to discount programs

+ Four-week paid sabbatical every five years

+ HSA/FSA account eligibility

+ Access to Employee Assistance Program

+ Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities