Guest Service Representative
6 months ago
The E-commerce Guest Service Representatives work directly with Guest inquires through email, telephone, or any other manner of available contact method. The Guest Service Representative is immediately responsible for assisting our Guests with their product questions and requirements.
FULL TIME REQUIREMENTS:
- Monday-Friday, 8AM - 5PM
- Must work 1 weekend day (Saturday or Sunday) per month
- An extra $3.00 per hour premium is paid for every weekend hour worked.
- Answer Guests' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager
- Utilize Menards provided programs to research answers for Guests' questions and to remedy their problems quickly and effectively
- Process returns and cancellation requests as prompted by Guest inquiry
- Provide clarification on Menards return policies and process returns accurately
- Review of order on hold in a timely manner and with the provided software to mitigate our risk of potentially fraudulent orders
- Provide EXCEPTIONAL Guest service that is fast, friendly and helpful. Written responses are expected to be professional and sincere and phone calls should portray the same level of courteousness
- Other duties as assigned by the E-Commerce Coordinator, E-Commerce General Manager, E-Commerce Guest Service Manager
- Ability to communicate in a professional and articulate manner, both verbally and written
- Ability to solve difficult problems and come up with effective solutions
- Ability to plan and organize work in an efficient manner
- Must be detail oriented
- Must be willing to work occasional overtime
- Must be able to work both independently and on a team
- Must be able to set priorities and hit strict deadlines
- Must be proficient with Microsoft Excel, Word, Outlook
- Must have a positive attitude
- Must be available one weekend day each month
Qualifications Don't see a job that meets with your interests? Sign up for a Job Alert to get notified when a job opens near you.
-
PT Guest Services Representative
4 months ago
Eau Claire, United States Centers Full timeOverview: CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The...
-
Customer Service Representative
2 weeks ago
Eau Claire, Wisconsin, United States Northern Tap House Full timeJob Title: Customer Service Representative We are seeking a dedicated and customer-focused individual to join our team as a server at Northern Taphouse Eau Claire.About Our Team:We are a fun, supportive, and family-oriented team that is passionate about delivering exceptional service to our guests. If you share our values and are looking for a rewarding...
-
Food Service Representative
4 weeks ago
Eau Claire, Wisconsin, United States Kwik Trip, Inc. Full timeCompany OverviewKwik Trip, Inc. is a family-owned company in the Midwest that has been in operation since 1965.We are dedicated to serving our guests and coworkers while treating everyone like family.Job DescriptionAs a Food Service Representative at Kwik Trip, you will be responsible for providing excellent customer service and food preparation skills in a...
-
Customer Service Representative
1 week ago
Eau Claire, Wisconsin, United States The Children's Place Full timeCustomer Service Representative Job Summary:The Children's Place is seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean and organized store...
-
Retail Sales Representative
4 weeks ago
Eau Claire, Wisconsin, United States Spencer Gifts Full timeAbout Spencer GiftsSpencer Gifts is a leading retailer of pop culture merchandise.Job SummaryWe are seeking a Retail Sales Representative to join our team. This role involves maintaining guest services, operating POS systems efficiently while maintaining cash security, and supporting the store management team in various aspects including sales generation,...
-
Customer Service Representative
4 months ago
Eau Claire, United States FastSigns Full timeFASTSIGNS #2079 is hiring for a Customer Service Representative to join our team! A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in...
-
Sales and Service Representative
7 days ago
Eau Claire, Wisconsin, United States Office Depot Full timeAbout the RoleWe are seeking a highly motivated Sales and Service Representative to join our team at Office Depot. In this role, you will be responsible for delivering exceptional customer experiences, promoting sales, and maintaining store operations. If you have excellent communication skills, a passion for sales, and a commitment to providing outstanding...
-
Food Service Representative
2 weeks ago
Eau Claire, Wisconsin, United States Kwik Trip, Inc. Full timeJob Overview: Kwik Trip, Inc. is hiring for a Food/Guest Service Coworker position that requires strong customer service skills and a commitment to maintaining a clean store environment.Key Responsibilities:• Provide exceptional customer service in a fast-paced retail environment.• Maintain a clean and organized store, including the sales floor,...
-
Customer Service Representative
3 weeks ago
Eau Claire, Wisconsin, United States Festival Foods Full timeAbout the RoleFestival Foods is seeking a skilled Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for delivering exceptional customer experiences and ensuring seamless store operations.
-
Customer Service Representative
2 weeks ago
Eau Claire, Wisconsin, United States Taco Bell - Craig Rd Full timeAbout UsTaco Bell - Craig Rd is a renowned fast-food establishment that prides itself on delivering exceptional customer service and maintaining the highest standards of quality.Our MissionWe are seeking a highly motivated and skilled Customer Service Representative to join our team in Eau Claire, WI. As a key member of our team, you will be responsible for...
-
Customer Service Representative
7 days ago
Eau Claire, Wisconsin, United States Victoria's Secret Full timeWe are looking for a skilled Customer Service Representative to join our team at Victoria's Secret.Key Accountabilities:Develop and maintain strong relationships with customers through exceptional service and effective communication.Process customer transactions accurately and efficiently.Contribute to maintaining a well-organized store environment.The...
-
Customer Service Representative
3 weeks ago
Eau Claire, Wisconsin, United States Costco Full timeJob OverviewCostco Wholesale Corp. is a world-leading retailer with a strong commitment to providing exceptional customer service and value to our members. We are seeking a highly skilled and motivated Customer Service Representative to join our team at our Black Avenue location.About the Role:Process member transactions in a timely and accurate mannerAssist...
-
Customer Service Representative
2 months ago
Eau Claire, United States Pursuit Full timeUnlock Your Potential! Our client is hiring a Customer Success Representative for an industry-leading distributor of mechanical power transmission and electrical control products. Here, you’ll be immersed in a supportive, growth-oriented culture designed to boost your career potential.Responsibilities:Respond to customer inquiries regarding product...
-
Cashier and Customer Service Representative
7 days ago
Eau Claire, Wisconsin, United States Dollar Tree Full timeJob Description:We are looking for a skilled Cashier and Customer Service Representative to work in our fast-paced retail environment. In this role, you will be responsible for operating a cash register, processing customer transactions, and responding to customer inquiries in a friendly and professional manner.
-
Financial Services Representative
3 weeks ago
Eau Claire, Wisconsin, United States Prevail Bank Full timeJob SummaryThe Financial Services Representative position at Prevail Bank offers an exciting opportunity to join a dynamic team and drive the growth of our commercial deposit portfolio. As a key member of our team, you will be responsible for identifying and acquiring new commercial clients, building and maintaining strong relationships with existing...
-
Medical Customer Service Representative
7 days ago
Eau Claire, Wisconsin, United States Biolife Plasma Services Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative at BioLife Plasma Services. As a Medical Customer Service Representative, you will play a critical role in ensuring the safety and well-being of donors while also providing exceptional customer service.The ideal...
-
Customer Service Representative
7 days ago
Eau Claire, Wisconsin, United States Shoe Carnival Full timeAbout Us: At Shoe Carnival, we're committed to delivering a superior customer service experience. Our team members are dedicated to making sure every customer leaves the store feeling satisfied and valued.">Estimated Salary: Approximately $12.50 per hour based on location and experienceJob Description: As a part-time Customer Service Representative, you will...
-
Fraud Prevention Representative
5 months ago
Eau Claire, United States Menards Full timeWhy work for Menards? Profit Sharing & 401k, paid vacations and holidays Highly collaborative work environment On-Campus coffee shop/Cafeteria with Live music! Team member discount POSITION SUMMARY: The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or...
-
Food Service Crew Member
3 weeks ago
Eau Claire, Wisconsin, United States Pizza Hut Full timePizza Hut Job DescriptionWe're seeking a motivated and enthusiastic individual to join our team as a customer service representative. In this role, you will have the opportunity to work in a fast-paced environment, interacting with customers and colleagues alike.Your primary responsibility will be to provide exceptional customer service, ensuring that every...
-
Customer Service Representative at Pizza Hut
3 weeks ago
Eau Claire, Wisconsin, United States Pizza Hut Full timeJob Title: Customer Service Representative at Pizza HutJob Type: Full-time/Part-timeLocation: Various locations within the United StatesSalary: Estimated $15-$20 per hourAbout the Company: Pizza Hut is a leading fast-food restaurant chain known for its delicious pizzas, sides, and desserts. Our mission is to provide high-quality food and exceptional customer...