Patient Services Rep.

2 months ago

Phoenix, United States Native American Connections Full time
POSITION SUMMARY:

Provides clerical, administrative support and coordination for all aspects of integrated care, both behavioral health and medical. Ensures that pending intake and prior authorization gaps are addressed to increase service outcomes.

RESPONSIBILITIES:
  • Greets patients and assists with patient information, form completion, and properly verifies insurance eligibility for all appointments.
  • General office duties (mail, fax, file, copy, office supplies).
  • Set appointments for clients and ensure that daily client appointments are accurately logged in the electronic health record.
  • Follows up on missed appointments to appropriately re-engage the patients.
  • Follows proper procedure to check the patient in for the day's services.
  • Documents in EHR promptly and accurately.
  • Contact outside agencies when needed for referral information and/or other assistance for clients.
  • Greets and refers the public to appropriate parties.
  • Inform (verbal and written) the public on NAC programs, procedures, etc.
  • Maintain appearance of reception area and the waiting room
  • Prepare client files, filing of progress notes/client information.
  • Set up, monitor inventory control and orders supplies for the Integrated Clinic, including exam rooms and lab areas.
  • Assist in receipt and distribution of office supply orders.
  • Attend bi-weekly Outpatient Staff Meeting
  • Support and actively engage in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
  • Other duties as assigned.
  • For Behavioral health:
    • Completes and sends out daily log tracking at end of each day with information on all assessment appointments and requests.
    • Facilitates new clients being scheduled with Assessors for Intake/Assessment as quickly as possible by locating available staff and engaging supervisor when needed for immediate assistance.
    • Put intake and admit packets together for clients, keep necessary stock of packets.
    • Provide copies for staff as needed.
    • Assist with processing and completing admissions.
  • For Medical:
    • Follow up accordingly/promptly on patient requests via phone/letter at the direction of medical practitioners. May coordinate with the involved parties on behalf of the patient.
    • Assist MA with coordination of Specialist referrals.
    • Coordinate care on behalf of patients with labs, behavioral health, and other specialty care providers.
    • Follows up with the pharmacy, patients, and staff and coordinates a response back based on the consult with the medical staff.
EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:
  • High School Diploma or GED required.
  • Electronic Medical Record experience.
  • Minimum of 1 year of experience in a medical and/or behavioral health office setting.
  • Knowledgeable about the economic, educational, and social problems of Native Americans and referral sources available.
  • Experience in working with the Native American population preferred.
SKILLS REQUIREMENT
  • Valid Fingerprint Clearance Card required.
  • CPR/First Aid Certificate within 90 days of hire.
  • Possess and maintain a valid Arizona driver's license.
  • MS Office proficiency
  • Bilingual- Spanish desired
  • Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
  • Demonstrate excellent written and oral communication skills.
  • Excellent customer service skills
  • Must demonstrate critical thinking, problem-solving, and organizational and time management skills.
  • Must be able to work well with others in a team approach.
  • Understand the dynamics of substance use and demonstrate the ability to integrate the knowledge for practical application.
CORE COMPETENCIES:
  • Mission
  • Interpersonal Communication
  • Collaboration and Teamwork
  • Screening and Assessment
  • Care Planning and Care Coordination
  • Quality of Work/Intervention
  • Cultural Competence and Adaptation
  • Systems Oriented Practice (Work Efficiency/ Punctuality/Attendance)
  • Productivity
  • Practice-Based Learning and Quality Improvement
  • Informatics
  • Initiative/Resourcefulness
  • Dependability
  • Professional Behavior- Attitude/Enthusiasm
PHYSICAL DEMANDS:
  • Able to sit, stand walk with/ without accommodations.


NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.

DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

FAIR LABOR STANDARDS ACT:

This position is Non-Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per workweek.

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