Teamleiter Post-Rental Customer Care

1 month ago

Minneapolis, United States CHECK24 Full time

**Teamleiter Post-Rental Customer Care (m/w/d) Mietwagen**

* **CHECK24 wchst weiter:** Wir sind auch jetzt auf der Suche nach talentierten, neuen Mitarbeitern

* **Flexibilitt bei Vorstellungsgesprchen:** Unsere Gesprche finden persnlich oder via Videokonferenz statt

* **Sicheres Onboarding:** Persnliche und flexible Einarbeitung durch unsere erfahrenen Kollegen unter Einhaltung des Mindestabstandes und notwendiger Hygienevorschriften

**CHECK24** ist eines der fhrenden Online-Unternehmen und Deutschlands grtes Vergleichsportal. Mit unserem preisgekrnten Mietwagenvergleich (ber 35-facher Testsieger) bieten wir tausenden Kunden tglich einen transparenten Vergleich der Angebote aller relevanten Vermieter weltweit und ermglicht die Buchung zum besten Preis. Zustzlich zu unserem Standort in Mnchen sitzen wir mit unserem Mietwagen-Preisvergleich seit 5 Jahren in Augsburg, direkt im Helio am Hauptbahnhof Augsburg.

Im Post-Rental-Bereich sind wir kompetente und lsungsorientierte Ansprechpartner, wenn unsere Kunden whrend der Anmietung Probleme hatten (z.B. Schden oder Probleme mit dem Vermieter vor Ort). Wenn Du etwas bewegen willst, bist Du bei uns genau richtig Zur Verstrkung unseres Teams suchen wir Dich als motivierten **Teamleiter Post-Rental Customer Care (m/w/d) Mietwagen in Augsburg oder Mnchen** zum nchstmglichen Zeitpunkt.

**Zu Deinen Aufgaben zhlen**

* Fachliche und persnliche Leitung eines eigenen Teams im Kundenservice zum Thema Mietwagen, sowie bernahme der operativen und technischen Tagesverantwortung des gesamten Post-Rental Bereichs

* Stetige Weiterentwicklung des eigenen Teams durch Manahmen zur kontinuierlichen Optimierung der tglichen Prozesse

* Verantwortung zur Sicherstellung definierter Qualitts- und Leistungsvorgaben (KPIs) des eigenen sowie des gesamten Post-Rental Teams

* Enge, standortbergreifende (Mnchen und Augsburg) Zusammenarbeit mit Teamleitern zum Thema Mietwagen und der Geschftsfhrung

* Kommunikation mit unseren internationalen Mietwagenpartnern sowie bernahme verschiedener Projektaufgaben

**Was Du mitbringst**

* Abgeschlossene kaufmnnische Ausbildung oder vergleichbares Studium im Tourismusbereich sowie Berufserfahrung im touristischen, Mietwagen und/oder Service-Center Bereich

* Erste Fhrungserfahrung eines mehrkpfigen Teams in einem vergleichbaren Aufgabengebiet

* Begeisterung, ganz ohne Augenkontakt - Serises und freundliches Auftreten im telefonischen und schriftlichen Kontakt mit unseren Mietwagenkunden

* Kontaktfreude und Kundenorientierung sowie Spa an herausfordernden Sachverhalten

* Sicherer Umgang mit MS Office (insbesondere Excel)

* Verhandlungssichere Deutsch- und Englisch Kenntnisse

**Darauf kannst Du dich freuen**

* **Du kommst leicht zu uns:** Zentrales, modernes Bro am Augsburger Hauptbahnhof (Einkaufsmglichkeiten und Fitness im Gebude) bzw. an der Donnersbergerbrcke in Mnchen (Food Trucks, Supermarkt, Fitness mit Mitarbeiter-Konditionen)

* **Wir schtzen Deinen Einsatz:** unbefristete Vertrge und eine attraktive Vergtung mit jhrlichen Prmien fr besondere Erfolge. Dein Einsatz und Deine Karriere Chancen werden belohnt durch ein Excellence Programm. bernahme von Verantwortung wird honoriert (z.B. Zuschuss fr Wochenend-Schichtleitung und Sptschichten ab 20:00 Uhr). Gutscheine fr zahlreiche CHECK24 Produkte, eine bezuschusste betriebliche Altersversorgung und ein vergnstigtes Jobticket gibt es oben drauf

* **Wir bringen Dich voran:** Individuelle Entwicklungs- und Weiterbildungsmglichkeiten durch unser starkes und nachhaltiges Wachstum in Fach- oder Fhrungslaufbahn. Deine Entwicklung frdern wir zudem mit internen und externen fachlichen Fortbildungen sowie regelmigen Feedbackgesprchen und persnlichem Coaching, um Deine Strken und Potenziale zu erkennen und zu entwickeln.

* **Hier kannst Du Dich wohlfhlen:** Durch unsere Duz-Kultur herrscht ein kollegiales und freundschaftliches Umfeld. Kostenlose Getrnke gibt es gekhlt in jedem Bro. Hervorragenden Kaffee, Kakao, frisches Obst und Msli sorgen fr Energie. Mehrmals pro Monat laden wir zu gemeinsamen Mittagessen ein

* **Wir sind auch neben der Arbeit ein super Team:** Biergarten- und Plrrerbesuche, Drinkouts, und legendre Sommer- und Weihnachtsfeiern. Zudem organisieren wir gemeinsame Sportrunden, ob zum Fuball, Bouldern oder Yoga - Wir rollen mit den Besten

Kontakt

**Jessica Bauer**

jessica.bauer@check24.de

Bewerbungen bitte ausschlielich online ber unser Bewerbungsformular senden.

Dieser Job bei CHECK24 knnte perfekt zu Dir passen

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