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Patient Service Representative
4 months ago
** Patient Service Representative**
**Job Category****:** Non Exempt Admnistrative **Requisition Number****:** PATIE001536 Showing 1 location **Job Details**
**Description**
Education/Experience
High school diploma or GED required
Prefer some college
Prefer minimum of two years of work experience in customer service or healthcare office setting with familiarity with medical billing cycles, processes and procedures
Essential Job Functions
Follow established procedures to resolve patient account balances utilizing available technologies
Take inbound calls from and make outbound calls to patients or guarantors for the purpose of making payment arrangements for account balances on behalf of client hospitals or clinics;
Electronically document conversations held with responsible parties on Company and/or client systems
Communicate financial responsibility detail to patients; communicate confusing and/or difficult financial issues to patients in a non-threatening and helpful manner
Accurately determine patient eligibility for financial assistance programs and bank loans, where available; provide assistance to patients in completing necessary paperwork for available programs; obtain all necessary documentation to resolve an account
Provide follow-up on suspended accounts according to established procedures
Professionally interact with client staff and patients and guarantors
Promptly respond to phone messages; promptly respond to client or patient concerns or problems
Conform to all confidentiality and third party liability laws
Ensure appropriate steps are taken so accounts receive due attention
Ability to work during normal business hours; work a regular and reliable schedule
Accurately track daily, weekly, and monthly productivity to exhibit contributions toward departmental
Identify and report all opportunities to improve work processes to management or supervisory staff
Perform other tasks as assigned by competent authority
Knowledge, Skills, and Abilities
Excellent verbal and written communication skills
Provide excellent customer service on behalf of clients in a variety of situations including those that escalate
Exceptional interpersonal, organizational, business communication and time management skills
Proficient in basic PC applications; proficient in internal and client systems as needed; update and note account information; type at least 45 WPM; proficient with 10-key; become proficient in multiple client software systems as assigned
Strong attention to detail and follow-up skills
Understand and comply with organizational policies, procedures and systems
Operate office equipment e.g. copier, fax, phone system, and recording system; understand and proficiently use IVR (if applicable), internet as required, voice mail, hospital patient accounting systems, and other required technologies
Excellent math skills with ability to perform calculations, balance and reconcile figures
Efficiently perform multiple tasks and shift priorities on short notice to respond to inventory changes
Physical Demands
The position requires prolonged periods of sitting, some bending, stooping and stretching. Requires coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Work is performed in an office environment.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
