Customer Service Representative

3 months ago


Houston, United States CSW Industrials Inc. Full time

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01246 Showing 1 location **Job Details**

**Description**

RectorSeal is seeking a **Customer Service Representative** to receive/processes routine customer orders, inquiries, and/or complaints as well as maintaining an ongoing relationship with selected customers and sales staff.

**Responsibilities:**

* Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.

* Answer telephone inquiries, phone orders and misdirected calls with a smile in your voice with every call. Inquiries require investigation and critical thinking skills and CSR must maintain a sense of urgency and sense of ownership of the issue/inquiry. Pro-active approach when callers inquire about products, services and MSDS requests. Able to funnel leads through to proper channels for follow up.

* Accurate order entry of orders spanning multiple markets, pricing structures and diverse company requirements. Ability to master market-centric distribution base, while maintaining basic knowledge of other markets.

* Provide back-up duties for others within department, offer assistance during down-time and be an overall team player.

* Maintain daily reports to ensure orders are shipping within departmental goals.

* Maintain SharePoint database for inquiries and assist with proactive calls using Access database.

**Requirements:**

* 2-3 years customer service experience or similar experience

* Strong Office/Computer skills required Use and knowledge of JDE, SharePoint, and Microsoft Access a plus

* Strong written and verbal communication skills

* Strong critical thinking and problem-solving skills

* Ability to multi-task and accomplish general daily duties

* Sense of urgency, teamwork and a strong work ethic a must

* Provide timely and courteous customer service to reduce customer service issues

* Inside sales experience a plus

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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