Technical Customer Service Team Member

3 months ago

Smyrna, United States Chubb Full time
Job Description

StreamLabs, is a Chubb company and industry leading provider of Internet of Things (IoT) enabled water monitoring, leak detection and water shut-off products. StreamLabs is looking for Customer Service Representatives to join their rapidly expanding team to work directly with clients and contractors, matching products to their needs and helping them coordinate system installations through our preferred installer network. We're looking for individuals that enjoy a fast-paced environment with a passion for new technology, problem solving and providing an industry leading client experience.

MAJOR DUTIES & RESPONSIBILITIES:
  • Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses.
  • Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.
  • Work effectively in a team environment using professional interpersonal and communication skills.
  • Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.
Qualifications
  • Bachelor's Degree preferred
  • 2-4 years of customer service experience
  • Proficiency with Microsoft Office, specifically Word and Excel
  • Strong verbal and written communication skills
  • Proven organization skills and ability to multi-task
  • Ability to work independently, as well as in a team environment
  • Experience handling multiple priorities within established time constraints


About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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