The Fraud Specialist plays a critical role in monitoring suspicious activity/exception alerts to identify fraudulent transactions to mitigate loss. The role communicates with bank employees, customers, merchants, and relevant third parties, and provides support for customer requests and disputes. The Fraud Specialist works closely with the Bank Secrecy Act (BSA) Department providing case documentation and case referrals for timely filing and regulatory requirements for Suspicious Activity Reports (SARS).

• Manages investigations of cross-department fraud situations that involve deposit relationships and report's findings and recommendations to management through written reports
• Works with management to ensure mitigation efforts are taken on significant fraud issues
• Recognizes opportunities for addressing fraud issues, risks and exposures
• Creates and retains case management records for investigations, suspicious activity, incidents and events
• Develops incident, fraud loss and trend analysis reports
• Maintains an understanding of online and call center authentication tools and strategies
• Maintains an in-depth understanding of forms of electronic payments such as ACH, Wire, Debit Card, and RDC

• High School diploma or GED; Associate's preferred
• 2 years bank operational experience

• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills' must be able to do simple math and carry out written instructions
• Working conditions are generally favorable
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30lbs