AVP, Card Services

1st MidAmerica Credit Union has over 87 years of history servicing members of the Metro East, Illinois and Kansas City areas. We have 11 branches currently throughout the area servicing over 68,000 residents in 31 counties

If you enjoy helping people and are detail oriented, we encourage you to apply and become part of our team

This position comes with a world-class benefits package that includes: Medical, Dental and Vision insurance, both in and out-of-network coverage, with eligibility for 100% company paid medical on preventative care. We also offer company paid Life, ADD, STD and LTD insurance. Company paid technical training and $2K per year in tuition reimbursement for other relevant coursework. But what is even more world class is our 401K program We contribute 10% of an employee's annual salary after one year of service - no employee contribution required.

Don't miss out on an opportunity to join a growing organization that is a dedicated part of your community
Role:
This position will guide the assessment, development, implementation, innovation and administration of Card Service products and delivery channels, driving awareness to increase digital usage amongst our membership through existing and new services.

Essential Functions & Responsibilities:

Oversee both the daily operations of the card services department staff and functions, including but not limited to the following functions: core financial operating system, card and prepaid services, payments and delivery channels. Is responsible for the innovative aspects of multiple service delivery channels and business projects to include sponsorship and oversight of key initiatives and resource management (both financial and people resources) in accordance with schedule and budget. This includes but is not limited to card services, ATM services, payment channels and core enhancements, etc.

Monitors industry trends regarding card services including product design, delivery methods, pricing, and new technology. Create, maintain, and analyze reports on card service usage to support and evaluate strategic growth and marketing goals and initiatives. Coordinate research with internal partners to recommend technologies that create new opportunities to improve efficiencies and deliver new products and services. Manage projects and coordinate with external and internal departments for delivery of projects on time and on budget.

Manages vendor relationships to ensure utilization of the best products and services for our membership. Responsible for vendor accountability relating to service levels and security; establishes and recommends fee structures for all electronic products, ensuring they meet the Credit Union's objectives and policies. Participates in business planning and budget development based on organizational strategic plan.

Monitors the uptime of systems and processes (both core operating system and delivery channels) for service quality ensuring all Card Services are delivered within established quality standards.

Supports credit union staff training initiatives by participating in the on-boarding of new employees and providing ongoing training related to Card Services products and procedures.

Proactively plans for and responds to business interruptions and catastrophic events. Participates in Business Continuity and Disaster Recovery Planning as assigned.

Completes all other tasks, assignments or functions as assigned and/or required.

Performance Measurements:
1.Maintain a cohesive, highly trained, motivated staff sufficient to meet daily demands.2.Develop and maintain productive working relationships with credit union leadership, co-workers and staff members.3.Promote and support member usage of all credit union E-Services products and services to achieve established goals.4.Provide informed, professional and accurate service and support to all members and associates.5.Note observations of employee performance. Give and receive feedback from employee regularly and complete/deliver performance reviews within the prescribed time frame.6.Develop and maintain resources within the industry in order to remain informed of industry trends, service ideas and potential innovations.

Knowledge and Skills: ExperienceDegree in related field and 3-5 years experience in a related position. The equivalent combination of education and/or experience will be considered.
Preferred minimum of 3 years experience in E-Services, Business Analysis and Project Management.
Minimum two years of management experience in Banking/Financial service industry preferred with oversight of service organization wide e-services, digital solutions and non-traditional delivery systems.
Well versed in E-commerce sales and service concepts, web analytics and member usability analysis.
Strong working knowledge of Credit Union products and services. Experience in both the retail and support functions of financial services preferred.
Strong working knowledge of core financial operating systems, hands-on experience managing system desired.Education(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.Interpersonal SkillsWork involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.Other SkillsIntermediate to advanced personal computer skills; proficient in Microsoft Office.
Ability to understand complex technical issues and translate them to both technical and non-technical audiences.
Strong oral and written communication and problem solving skills.
Must have confident presentation skills. Ability to represent credit union at external functions, conferences, etc.Physical RequirementsGeneral administrative functionsWork EnvironmentTravel may be required both locally, out-of-state and overnight. Must be able to travel independently.
Valid drivers license and positive driving record required.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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