Patient Intake Specialist

1 week ago


Rancho Mirage, United States Eisenhower Medical Center Full time

* Share Job: * Email * Facebook * Linkedin chevron_left Back To Results Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California. * Job Objective: A brief overview of the position. * The position is responsible for patient scheduling, accurate registrations, insurance verification, authorization/pre-certification, financial responsibility, financial aid, point of service collections, cash pay quotes and customer service * Reports to * Supervisor, Manager, Director * Supervises * N/A * Ages of Patients * Adult * Geriatric * Blood Borne Pathogens * Minimal/ No Potential * Qualifications * Education * Required: High School Diploma, GED or Higher Level Degree * Licensure/Certification * N/A * Experience * Preferred: Previous experience in Healthcare setting and/or Customer Service Experience * Preferred: Medical terminology, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices * Essential Responsibilities * Schedules patients with accurate information , including appropriate follow-up on call-backs, faxed orders, orders submitted through order facilitator, etc….. * Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. * Properly identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits. * Registers patients and maintains compliance according to departmental benchmark guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines. * Reviews insurance eligibility, updates account with accurate information obtained from the health plan and releases the insurance based upon verification process. * Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured Cash Discount quotes for, outpatient services, and inpatient admissions. * Ensure that all HIPAA regulation information is completed appropriately. * Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements, including patient notification and signature requirements at time of service. * Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements. * Ensures that all required insurance authorization/pre-certification has been attained to ensure correct payment from the health plan. * Ensures that patients are aware of the insurance benefit coverage and their financial responsibility. * Provides patients who qualify for uninsured discount with a cash quote. * Provides patient and/or family with all available linkage programs for financial assistance. * Displays knowledge of and adheres to Admitting department Policy and Procedures. * Attends and participates in all staff meetings. * All other duties, as assigned. * Successfully completes Admitting training orientation program(s). * Maintains registration error accuracy rate of 95% or higher. Demonstrates and maintain all other departmental accuracy and productivity standards. * Successfully completes all required training courses. * Demonstrates an advanced knowledge of insurances, including eligibility, benefit coverage, authorization/pre-certification, and other relevant information. * Demonstrates proficiency and expertise with various uninsured patient linkage programs. Apply Now * Share Job: * Email * Facebook * Linkedin Eisenhower Health offers a generous benefits package and a matched retirement plan. Employees are eligible to participate in a benefits program designed to make a difference for you and your family. View Full Benefits A Culture of Positivity and Support From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence. What Our Nurses Say One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice. Lori Neonatal Nurse One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work. Richard Nursing Supervisor My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments. Jennifer Registered Nurse Be a Part of an Award-Winning Team



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