Customer Service Agent, Cross Functional

4 weeks ago

Boise, United States Piedmont Airlines Full time

We cant wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

Essential Duties:

  • Assist passengers in boarding and disembarking flights

  • Monitor computerized passenger boarding

  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

  • Change customer flight itinerary and seat assignments as required

  • Operate the Jetway

  • Load and unload baggage and cargo

  • Operate motorized service vehicles and equipment

  • Guide and park aircraft

  • Perform cabin maintenance tasks

  • Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

  • Successful completion of training course

  • Ability to meet company goals and customer expectations in a high energy environment

  • Effective communication skills

  • Ability to organize, prioritize, and multitask

Preferred Qualifications:

  • Previous airline experience

  • Previous employment as a front-line customer service provider

  • Basic knowledge of computer applications and programs

Work Environment:

  • Use of computers, telephones, and other office equipment

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

  • Handle objects up to 70 pounds regularly

  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid drivers license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$16.57/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ?

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline:

June 28, 2024

Please note: Application deadlines occur at midnight on the posted day. Please plan to have your application to us before 11:59pm the day before the posted deadline to ensure we receive it.

  • Customer Service Agent, Cross Functional

    3 weeks ago

    Boise, United States Piedmont Airlines Full time

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Agent, Cross Functional

    4 weeks ago

    Boise, United States Piedmont Airlines Full time

    We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Representative

    1 month ago

    Boise, United States Cody Walgamott - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Flexible schedulePaid time offProfit sharing Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and...

  • Customer Service Representative

    1 month ago

    Boise, United States Cody Walgamott - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Flexible scheduleOpportunity for advancement Position OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate,...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Cody Walgamott - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Flexible scheduleOpportunity for advancement Position OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate,...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Cody Walgamott - State Farm Agent Full time

    Benefits: Flexible schedule Paid time off Profit sharing Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Kimberly Shurtleff - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Kimberly Shurtleff - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people...

  • Receptionist - State Farm Agent Team Member

    1 month ago

    Boise, United States Monte Folsom - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurancePosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for...

  • Office Manager

    1 month ago

    Boise, United States Colton Brazier - State Farm Agent Full time

    Position Overview Do you have aspirations to run your own business? If so, you may want to consider working in the office of Colton Brazier - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to...

  • Office Manager

    4 weeks ago

    Boise, United States Colton Brazier - State Farm Agent Full time

    Position Overview Do you have aspirations to run your own business? If so, you may want to consider working in the office of Colton Brazier - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to...

  • Summer Intern

    2 weeks ago

    Boise, United States Kimberly Shurtleff - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Kimberly Shurtleff - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Summer Intern - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...

  • Summer Intern

    3 weeks ago

    Boise, United States Kimberly Shurtleff - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Kimberly Shurtleff - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Summer Intern - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...

  • Passenger Service Agent- BOI Airport

    1 month ago

    Boise, United States G2 Secure Staff Full time

    Job DescriptionJob DescriptionG2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations in Boise Airport - BOITitle: Passenger Service AgentPay Rate: $16.25 hrJob Type: Part Time and FulltimeFlight privileges available for this position.The Passenger Service Agent is responsible for meeting and greeting customers with tickets...

  • Passenger Service Agent- BOI Airport

    4 weeks ago

    Boise, United States G2 Secure Staff Full time

    Job DescriptionJob DescriptionG2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations in Boise Airport - BOITitle: Passenger Service AgentPay Rate: $16.25 hrJob Type: Part Time and FulltimeFlight privileges available for this position.The Passenger Service Agent is responsible for meeting and greeting customers with tickets...

  • Customer Service Representative

    1 month ago

    Boise, United States CHCS Services, Inc Full time

    Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers. Our story We've been in business for over...

  • Customer Service Representative

    4 weeks ago

    Boise, United States CHCS Services, Inc Full time

    Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers. Our story We've been in business for over...

  • Customer Service Representative

    4 weeks ago

    Boise, United States CHCS Services, Inc Full time

    Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers. Our story We've been in business for over...

  • Customer Service Representative

    4 weeks ago

    Boise, United States CHCS Services, Inc Full time

    Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers. Our story We've been in business for over...

  • Assistant Office Manager

    1 month ago

    Boise, United States Cody Walgamott - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As Assistant Office Manager - State Farm Agent Team Member with Cody Walgamott - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By...

  • Guest Services Agent

    3 weeks ago

    Boise, United States Resolute Road Hospitality Full time

    Job Type Full-time Description The Hampton Inn & Suites located at the Boise Spectrum is looking to add to our hospitality family! This hotel is perfectly located next door to thriving restaurants and entertainment at the Boise Spectrum Center. This hotel runs on Hamptonality, wondering what Hamptonality is? Come see what it is all about! SUMMARY Resolute...