Hotel Front Desk Supervisor

Description

Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Supervisor? We're hiring a hotel front desk supervisor to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have Hilton experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have supervisory skills and enjoy providing excellent customer service, apply today

Responsibilities

•Train and supervise front desk staff, including front desk agents, and ensure they provide excellent guest services and enforce hotel policies.
•Gather financial information and generate reports for the general manager.
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
•Lead operations at the front desk and make sure guests have an exceptional stay.
•Assist with handling the front desk budget and order office supplies as needed.

Qualifications

•Must possess a high school diploma or equivalent certifications (GED).
•1 year of previous experience working in the hospitality industry, specifically Hilton.
•Proficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desired.
•At least 2 years of experience as a front office supervisor, front desk agent, or similar position in the hospitality industry or related field.
•Showcase exceptional multitasking, communication, and supervisory skills.

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