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Customer Service Representative, Physician Practice
2 months ago
Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: • Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. • Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office. • Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. • Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. • Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. Other information: Required • High school diploma or equivalent Preferred • Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency Job Details Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: PBMD 611B Fifth Avenue West Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: 611 5TH AV W Exempt From Overtime: Exempt: No #J-18808-Ljbffr
