Patient Services Associate

2 weeks ago

Jamesburg, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Job Title: Patient Services Associate Department: PMPH PM&R MonroeLocation: Monroe, NJ with ability to travel to nearby office Hours: Hours will vary, 20 hours or less a week- Availability to work between 0800-2000Summary:The Patient Services Associate (PSA) assists the outpatient sites/departments in the maintaining a strong patient/customer focus, support the delivery of highest quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets. The PAS is responsible for the scheduling and back end charging activates of patients in the practice, managing and handling local site physician call related to scheduling, coordinating patient appointments, updating patient insurance/billing information, and performing all back end charging activities. The PSA function in a central environment. Rotation between PSA functions and/or departments may be required.Responsibilities:Takes accountability for ensuring patient schedules are built timely. Per department protocol and/or measurements: answer phones in a timely manner, manage/handles patient requests and route appropriately and completely.Utilizes knowledge of schedule and protocols.Uses proper billing area/appointment location.Cancels/rescheduled appointments as needed .Communicates changes to local site/transportation/admissions.Maintains SQL reports as assigned to support scheduling and revenue cycle.Communicates with local site regarding patient flow, keeps manager aware of potential issues as they arise.Links referrals for patients as required and as per protocol.Successfully navigates and resolve EPIC work queues-escalate as needed.Coordinate with central admission, transportation, Utilization Management departments as needed.Maintains up to date knowledge of insurance requirements pertinent to patient services and billing procedures: Including basic knowledge of all managed care plans.Achieves proficiency in automated system: such as EPIC (including in basket), Navinet and SQL.Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols.Ensures appropriate HAR is assigned to registration/insurance.Generates/runs reports, as requested, related to front-end processes.Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges.Enters PB & HB back end charges (BEC) for outpatient sites.Coordinates with financial administrative team to ensure clean billing processesGreets and interacts with physicians and clinical staff in a positive, pleasant and professional manner whether on phone or in person.Listens carefully and communicates clearly with physicians and clinical staff to ensure understanding of patient's request. Analyzes problems form the customer's point of view.Learns/anticipates the individual need(s) and does the best possible job of satisfying those needs using the best solutions that re responsive to their need(s). Documents needs, as appropriate in EPIC.Establishes positive relationships with local site be demonstrating knowledge of patient history with practice, treating them with compassion, and responding to their individual needs.Handles stressful situations appropriately.Delivers seamless patient/customer service and provides recovery for lapses in service as needed.Ensures patient. Family confidentially, respect, safety, and security.Strives to understand and value differences in others' race, gender, nationality, and age-modifies interactions as needed to accommodate divers needs of the patient/family. Displays age-appropriate competencies for the patient populations served.Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys. Provides comments and feedback to management team to maintain and improve quality of services.Participates in Entity and Department wide initiatives for Patent/Employee safety.Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position.Supports team, as required or needed based on daily workloads, by assisting with work processes that fall outside of their assigned role. Asks questions if/when uncertain about something.Ensures communication and collaboration with clinical staff and fellow co-workers to server patients to the best of his/her ability.Credentials:Education or Equivalent Experience:H.S. Diploma/GED (Required)High School Graduate/GED/Equivalent Work Exp.: required 4+ years customer service required 2+ years medical experience preferred Thorough knowledge of third-party insurance coverage guidelines Advanced degree may be considered in lieu of experience.Bachelor of Arts or ScienceBachelor's Degree preferredWe believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's WorkWe are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

  • Patient Services Associate

    2 days ago

    Jamesburg, New Jersey, United States Cranbury Center Full time

    Patient Care Associate:We are looking for a dedicated and caring Certified Nursing Assistant to join our team at Cranbury Center. As a patient care associate, you will provide essential care and support to patients, working closely with a Registered Nurse or Licensed Practical Nurse to deliver high-quality patient-centered care.Responsibilities:• Assist...

  • Part Time Patient Service Representative

    1 week ago

    Jamesburg, United States SNI Companies Full time

    Job DetailsPatient Services Representative Great opportunity to join our expanding staff and be part of our commitment to excellence in patient care!!! Princeton Radiology Associates is currently seeking a part-time Patient Services Representative to work in our outpatient imaging facility in Monroe. Hours: Monday-Thursday 3:30am-7:30pm, Friday 3pm-6pm, and...

  • Part Time Patient Service Representative

    6 days ago

    Jamesburg, United States SNI Companies Full time

    Job Details Patient Services Representative Great opportunity to join our expanding staff and be part of our commitment to excellence in patient care!!! Princeton Radiology Associates is currently seeking a part-time Patient Services Representative to work in our outpatient imaging facility in Monroe. Hours: Monday-Thursday 3:30am-7:30pm, Friday 3pm-6pm,...

  • Patient Advocate

    1 day ago

    Jamesburg, New Jersey, United States Genesis Healthcare Services Full time

    Join Our Team and Make a DifferenceAt Genesis Healthcare Services, we are committed to making a positive impact on the lives of our patients and residents. As a Registered Nurse - RN, you will have the opportunity to work in a dynamic and supportive work environment that values diversity, equity, and inclusion.Some key aspects of this role include:Providing...

  • Assistant-Social Services

    3 weeks ago

    Jamesburg, United States Genesis Administrative Services LLC Full time

    Overview At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference....

  • Patient Care Specialist

    2 days ago

    Jamesburg, New Jersey, United States Genesis Healthcare Services Full time

    Company OverviewAt Genesis Healthcare Services, we are dedicated to delivering high-quality patient care and exceptional service. We foster a collaborative and inclusive work environment where every team member is valued and empowered to make a difference.

  • Part- Time Patient Service Representative

    1 week ago

    Jamesburg, United States SNI Companies Full time

    Job DetailsSNI Companies is working with a large radiology firm in Middlesex County, NJ who is seeking a Part-time Patient Services Representative. The ideal candidate will play a crucial role in ensuring efficient and accurate management of patients during their appointment. This role is 100% on site. Hours: Monday-Thursday 3:30pm-7:30pm, Friday 3pm-6pm,...

  • Customer Service Associate

    5 days ago

    Jamesburg, New Jersey, United States Stop & Shop Full time

    Company Overview:We are dedicated to creating a culture where diverse backgrounds and experiences are celebrated, and all associates feel they belong and thrive. Our team works together to put the customer first and show we care for our customers, communities, and each other.

  • Service Associate

    4 days ago

    Jamesburg, New Jersey, United States QuickChek Fresh Convenience Part time

    **Job Overview**QuickChek Fresh Convenience is seeking a motivated and customer-focused Gas Attendant to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional service to customers.As a Gas Attendant, you will be responsible for:Providing prompt, efficient, and friendly service to...

  • Patient Support Specialist

    3 days ago

    Jamesburg, New Jersey, United States V R Della IT Services Private Limited Full time

    Role Summary\We are seeking a skilled and compassionate Certified Nursing Assistant to join our team at V R Della IT Services Private Limited. This role involves providing direct patient care and support in a nursing home setting, requiring strong communication and interpersonal skills.\Responsibilities:\\Provide patient care and support, including assisting...

  • Nutrition Services Manager

    2 hours ago

    Jamesburg, New Jersey, United States Healthcare Services Group, Inc. Full time

    Company OverviewWe are a leading provider of healthcare services, dedicated to delivering exceptional patient care and outcomes. At Healthcare Services Group, Inc., we are passionate about making a positive impact in the lives of our patients and their families.

  • Patient Care Coordinator

    12 hours ago

    Jamesburg, New Jersey, United States Cranbury Center Full time

    Work EnvironmentThe Healthcare Support Associate works in a fast-paced healthcare facility setting, interacting with patients, families, and interdisciplinary teams to provide compassionate care. This role requires strong communication skills, physical stamina for long shifts, and attention to detail.

  • Medical Service Provider

    2 days ago

    Jamesburg, New Jersey, United States Genesis Healthcare Services Full time

    Opportunities for Growth and DevelopmentAs a Registered Nurse - RN at Genesis Healthcare Services, you will have the opportunity to grow and develop your skills and knowledge in a variety of areas, including patient assessment, treatment planning, and care coordination. We offer a range of professional development opportunities, including training programs,...

  • Patient Care Specialist Role Available

    8 hours ago

    Jamesburg, New Jersey, United States Cranbury Center Full time

    Career Opportunity at Cranbury CenterCranbury Center is a leading provider of healthcare services, dedicated to delivering exceptional patient care and support. We are seeking a highly skilled and compassionate CNA - Certified Nursing Associate to join our team. As a key member of our healthcare team, you will be responsible for delivering high-quality...

  • Patient Care Specialist

    21 hours ago

    Jamesburg, New Jersey, United States Della Infotech, Inc. Full time

    About the RoleWe are looking for a skilled and compassionate Nursing Support Associate to join our team at Della Infotech, Inc. The ideal candidate will provide high-quality patient care and support to residents in a healthcare setting.Key ResponsibilitiesThe successful candidate will be responsible for:Providing physical support for daily activities and...

  • Certified Nursing Associate Opportunity

    16 hours ago

    Jamesburg, New Jersey, United States Cranbury Center Full time

    About Cranbury CenterCranbury Center is a leading provider of healthcare services, dedicated to delivering exceptional patient care and support. Our team of experienced professionals is committed to creating a positive and supportive environment, where patients can thrive and reach their full potential.The Role:We are seeking a highly skilled and...

  • Hospitality Services Attendant

    5 days ago

    Jamesburg, New Jersey, United States Healthcare Services Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our housekeeping team. The successful candidate will be responsible for:• Maintaining a clean and safe environment for patients, visitors, and staff;• Conducting thorough room cleans, including dusting, vacuuming, and sanitizing surfaces;• Handling linens, towels,...

  • Patient Care Specialist

    21 hours ago

    Jamesburg, New Jersey, United States Della Infotech, Inc. Full time

    Job OverviewDella Infotech, Inc. is a leading provider of healthcare services, and we are seeking a dedicated and caring Patient Care Specialist to join our team.Key Responsibilities:Provide physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, and getting out of bed.Turn and reposition bedridden...

  • Patient Care Specialist

    20 hours ago

    Jamesburg, New Jersey, United States LifeStance Health Full time

    Join our team of dedicated professionals at LifeStance Health as a therapist and make a meaningful impact on patients' lives.Role Overview:As a licensed therapist, you will provide individualized counseling services to patients while working closely with our experienced clinicians.Benefits:Competitive salary with opportunities for advancement.Comprehensive...

  • Medical Office Associate I, Full time

    2 days ago

    Jamesburg, United States Atlantic Health System Full time

    Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing Principal Accountabilities: Interviews patients for case...