Current jobs related to Logistics Coordinator - Seabrook - LBC Tank Terminals

Position Purpose

Provides logistical support to all customers moving products by trucks.

Primary Responsibility

• Serve as point of contact for customers for movements requests, inquiries, and issues.
• Create, manage, schedule, calculate, close and post all customer orders in internal and external systems. Potential movement responsibilities to include truck, rail, marine, pipeline, tank to tank, sampling, and other miscellaneous orders.
• Ensures accuracy of customer orders and charges.
• Analyzes inventory levels and movements to ensure acceptability and manage scheduling of movement requests.
• Respond timely to all customer inquiries.
• Coordinate with operations, maintenance, safety, and management as needed regarding customer movements and inventory.
• Maintain effective relationships with customers; work with customers to resolve inventory discrepancies.
• Resolve inventory discrepancies with Shift Supervisor.
• Review and troubleshoot Intervention transactions affecting inventory.
• Perform quality review of each intervention packet prior to distribution to Operations.
• Ensure activity planning to avoid interference with all modes of transportation and pipelines.
• Expedite truck schedule to avoid demurrage claims.
• Perform charge codes check upon completion of each activity to address any additional services performed in Operations.
• Research documentation and data related to customer complaints.
• Prepare training documents, scripts, and training plan for cross-training.

• HS Diploma/GED required
• Valid Driver's License
• Must have the ability to obtain a TWIC within 90-days of hire date
• Bachelor's Degree in related field preferred (Supply Chain, Logistics, Management, or Maritime Administration)
• High analytical skills with ability to make sound recommendations and decisions
• SAP, Microsoft Word, Excel, Order & Inventory management system
• Minimum 2 years of Customer service experience
• Effective verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment
• Self-motivated, detail-oriented, team-player
• Must be able to communicate effectively to all levels of the organization
• Decisions made without prior approval - Resolve movement conflicts with the on-call Operations personnel and management