Customer Service Rep

2 weeks ago


Mooresville, United States Merchandisers Full time

** Customer Service Rep**

**Job Category****:** Administrative **Requisition Number****:** CUSTO002044 Showing 1 location **Job Details**

**Description**

**AMS Retail Solutions** represents some of the largest companies in the retail market today. There are great opportunities open across the US. **AMS** has a full comprehensive compensation and benefit package which includes Medical, Dental and Vision Plans. We also have Paid Holidays.

This is a SEASONAL position to last now to approximately July. **Working remotely but require you to be within 2 hours of Mooresville.**

**Job Title:** Customer Support Rep-Seasonal

**BASIC FUNCTION:** Telephone Sales Support and Internet Chat for Harmony SOD brand. The job will require you to work with a team, and support product knowledge for store associates and /or customers using the internet and telephone. Support hours will vary from 8AM-9PM and work schedules will include weekends and may overlap. Product knowledge training will be provided by the Harmony SOD brand. Entire work time is conducted in a call center environment; any down time will be spent training on product. Working Remotely.

**EXPERIENCE:**

* A minimum of 1 year prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry required.

* Excellent typing and communication skills using email and web navigation.

* Bilingual preferred: Spanish

**SKILLS:**

* Strong demonstrated customer service skills and phone skills

* Solid computer navigation knowledge and proficient skills

* Must be familiar with how to use a computer and navigate between multiple computer applications

* Have the ability to speak and type accurately

* Attention to detail

**REQUIREMENTS****:**

* Ability to work independently with minimal to no supervision

* Ability to follow directions and catch on quickly

* Flexibility with work schedule is a must -shifts will cover all hours of operations

* Ability to pass a background investigation and drug test

* High School Diploma or General Education Degree (GED)

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

**1 year:** Call center experience

**Licenses & Certifications**



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