AV Technology Specialist

2 days ago

New York, United States SourcePro Search, LLC Full time

We are conducting a search for an experienced AV Technology Specialist for a large global law firm to be based in New York. This role also requires at least 5 years of video conferencing and live productions events and operations.

The ideal candidate will oversee Firm-Wide meeting technologies and service delivery as it pertains to video and audio conferencing for virtual and physical meeting rooms, systems, operations, event leadership and quality of support.

What You'll Do:

  • Co-Administer the Firm's global conference room meeting technology systems, equipment and resources;
  • Supervise vendor installation, troubleshooting and programming of meeting technology systems throughout the firm;
  • Oversee resolution of all maintenance issues and work with vendors to minimize room downtime (global);
  • Maintain and monitor firm-wide video conference calendar of events; Maintain content posted on the Firm's Meeting Technology portal page;
  • Provide hands on support of high-level meetings and events. Serve as ad hoc webinar producer on firm events when required; On-site support is often mandatory;
  • Develop/maintain AV content best practices guides for common business use cases;
  • Consult with customers and external clients concerning event set-up and needs; Conduct planning and operational meetings as required to ensure successful meeting event delivery;
  • Serve as Video Conference endpoint co-administrator, onboarding conference endpoints, evaluate/optimize settings for business use cases;
  • Mentor local office IT Analysts in all aspects of meeting support; Oversee team performance and ensure the team's consistent service delivery excellence;
  • Maintain equipment maintenance schedule and preventative maintenance plans and procedures;
  • Serve as Subject Matter Expert for all meeting technology applications (Zoom, Webex, Teams, et al.);
  • Provide effective management, guidance, and support to vendors and service providers; Track and manage vendor labor and equipment invoices for approval by management;
  • Manage and maintain AV asset inventory system/documentation;
  • Monitor meeting technology application and room usage and provide routine reports to management; Identify technology trends; recommend system improvements;
  • Co-lead weekly team meeting to review upcoming meetings, develop skills and reinforce best practices as well maintain consistency across offices/regions;
  • Work beyond scheduled hours as necessary, travel as requested; flex schedule as business requires; and
  • Handle other duties as assigned and responsibilities as required.
What You'll Bring:
  • Bachelor's degree (preferred) or equivalent experience; Advanced degree (preferred);
  • At least 5 years of experience in coordination involving video conferencing and live productions events and operations;
  • At least 5 years providing direct support to customers in the areas of audio visual and video conferencing technologies;
  • At least 5 years of experience configuring, installing and maintaining AV systems and related devices;
  • At least 5 years of experience in LAN, WAN and network systems support and management; and
  • At least 5 years of corporate audio-visual and/or legal service support.
  • Extensive knowledge and experience with video and audio-visual systems, programming and product/components;
  • Extensive knowledge and experience with video conferencing and webinar technologies include Zoom, Webex, and Microsoft Teams;
  • Ability to provide a wide range of A/V technical support;
  • Extensive knowledge of camera, lighting and audio techniques;
  • Proficiency in event coordination (live and virtual);
  • Proficiency in working with a wide range of AV equipment including: Video conferencing equipment, LCD screens, lighting and sound systems;
  • Must be responsible, self-motivated, self-starter, personable and well-organized;
  • Ability to manage multiple tasks simultaneously;
  • Advanced to expert knowledge of networking technologies, cabling topologies, and related applications;
  • Strong interpersonal skills; ability to work with diverse groups;
  • Expert knowledge of customer service principles and practices; and
  • Excellent written and verbal communication skills.

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