Automotive Customer Service Representative

3 weeks ago

Melbourne, United States Percepta Full time

At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative in Melbourne, Florida, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What Youll Be Doing

The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customers purchasing decision. The primary customer contact channel is phone, email, and chat. In this role, you will provide assistance with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.

During a Typical Day, Youll

  • Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal
  • Effectively utilize multiple systems in providing prompt, courteous, and accurate information
  • Resolve complex interactions using the appropriate escalation process
  • Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary to resolve concerns
  • Follow up with the customer when needed utilizing phone and/or email
  • Participate in daily information exchanges to remain knowledgeable of processes and procedures
  • Support and advocate for consumer sales and product inquiries
  • Assist in the formulation of problem-solving techniques for newly discovered issues
  • Maintain exceptional product knowledge as it relates to program support
  • Handle additional projects and assignments as directed
  • Perform additional duties as assigned

What You Bring to the Role

  • High school diploma (required); some college or vocational training preferred
  • Strong problem-solving, and troubleshooting experience
  • Sales Experience (required)
  • Automotive background is preferred
  • Parts/Service Advisor experience is preferred
  • Solid keyboard skills (30 WPM with 80%) and experience using CRM software
  • Must be fluent in English (written and verbal)
  • Exceptional communication skills
  • Ability to document reference materials
  • Strong computer and Internet skills
  • Strong Customer Service skills
  • Ability to navigate for customers who are having difficulty locating parts
  • Ability to advise and educate customers in a way they can understand
  • Possess patience when locating parts or catalog items for non-technical customers
  • Ability to learn quickly and eagerness to learn new problem-solving techniques
  • Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment
  • Ability to work with minimum supervision, multi-task, problem-solve, and prioritize
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
  • Successful completion of our written skills assessment required

What You Can Expect

  • Starting pay rate of $15.00 per hour
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:

  • Culture of Service - to be treated like you are the customer from day one
  • Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions
  • Respect- a team that is accountable, dependable, and gives you their full attention
  • Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
  • CareerGrowth - lots of learning opportunities for aspiring minds
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
  • Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

#LI-Onsite

  • Customer Service Representative

    1 week ago

    Melbourne, United States Mellors Automotive Inc. Full time

    **About us** Mellors Automotive Inc. is a small business in Melbourne, FL. We are professional and our goal is to find a rockstar person to manage the front end of our awesome little automotive repair and service business. Our work environment includes: - Growth opportunities - Modern office setting Job Overview: No automotive specific background is...

  • Automotive Customer Service Representative

    4 weeks ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Automotive Customer Service Representative (03V00)US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while...

  • Automotive Customer Service Representative

    3 weeks ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Automotive Customer Service Representative (03V00)US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while...

  • Automotive Sales Representative

    2 months ago

    Melbourne, United States Car Spot Melbourne Full time

    Job DescriptionJob DescriptionBenefits/PerksCareers Advancement Opportunities Flexible SchedulingCompetitive CompensationJob SummaryWe are looking for a high-performing Automotive Sales Representative to join our successful dealership. If you have a proven track record of sales experience and fantastic communication skills, we want to hear from you. As an...

  • Automotive Sales Representative

    2 months ago

    Melbourne, United States Car Spot Melbourne Full time

    Job DescriptionJob DescriptionBenefits/PerksCareers Advancement OpportunitiesFlexible SchedulingCompetitive CompensationJob SummaryWe are looking for a high-performing Automotive Sales Representative to join our successful dealership. If you have a proven track record of sales experience and fantastic communication skills, we want to hear from you. As an...

  • Automotive Claims Representative

    4 weeks ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Automotive Claims Representative (03WFA)US-FL-MelbourneDescription Automotive Claims RepresentativeAt Percepta, we bring first-class service across each market we support. As a Automotive Claims Representative in Melbourne Florida, you’ll be a part of creating and delivering amazing customer...

  • Automotive Claims Representative

    3 weeks ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Automotive Claims Representative (03WFA)US-FL-MelbourneDescription Automotive Claims RepresentativeAt Percepta, we bring first-class service across each market we support. As a Automotive Claims Representative in Melbourne Florida, you’ll be a part of creating and delivering amazing customer...

  • Customer Service Representative

    3 weeks ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Customer Service Representative (03UZW)US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...

  • Customer Service Representative

    4 weeks ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Customer Service Representative (03UZW)US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...

  • Customer Service Representative

    2 weeks ago

    Melbourne, United States Percepta Full time

    Requisition Title :Customer Service Representative(03UZW)US-FL-Melbourne Description At Percepta, we bring first-class service across each market we support. As a  Customer Service Representative  in  Melbourne, FL , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part...

  • Customer Service Representative

    6 days ago

    Melbourne, United States Americas Best Value Inn & Suites Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product problems....

  • Customer Service Representative

    1 week ago

    Melbourne, United States Americas Best Value Inn & Suites Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. **Main Responsibilities of a Customer Service Representative**: - Serves customers by providing all necessary service and product information. - Resolves service and product...

  • Customer Service Representative

    1 month ago

    Melbourne, United States Worldwide Express Full time

    **Customer Service Representative** Melbourne, FL, USA Req #13 Thursday, January 6, 2022 PURPOSE To provide expert consultation and personal customer support to a group of key customers as representatives of their specific brand. To interact directly, professionally, and positively with our customers and their representatives through phone, email, and chat...

  • Customer Service Representative

    3 weeks ago

    Melbourne, United States Worldwide Express Full time

    **Customer Service Representative** Melbourne, FL, USA Req #13 Thursday, January 6, 2022 PURPOSE To provide expert consultation and personal customer support to a group of key customers as representatives of their specific brand. To interact directly, professionally, and positively with our customers and their representatives through phone, email, and chat...

  • Customer Service Representative

    2 weeks ago

    Melbourne, United States Circle K Full time

    Store 2707421: 4420 W New Haven Ave, Melbourne, Florida 32904 **Availability - Shift/Days**: Flexible Availability **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer...

  • IT Customer Service Representative

    4 weeks ago

    Melbourne, United States TCI Technology Consulting Inc Full time

    TCI has an immediate need for an IT Customer Service Representative in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term...

  • IT Customer Service Representative

    2 weeks ago

    Melbourne, United States Technology Consulting, Inc. Full time

    TCI has an immediate need for an IT Customer Service Representative in Melbourne, FL. This is not a Corp2Corp opportunity . This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term...

  • IT Customer Service Representative

    5 days ago

    Melbourne, Florida, United States Technology Consulting, Inc. Full time

    TCI has an immediate need for an IT Customer Service Representative in Melbourne, FL. This is not a Corp2Corp opportunity . This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term...

  • IT Customer Service Representative

    3 days ago

    Melbourne, United States TCI Technology Consulting Inc Full time

    TCI has an immediate need for an IT Customer Service Representative in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term...

  • IT Customer Service Representative

    4 weeks ago

    Melbourne, United States Technology Consulting, Inc. Full time

    TCI has an immediate need for an IT Customer Service Representative in Melbourne, FL . This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with....