Order Management Specialist I

2 weeks ago


Mitchell, United States Trail King Industries Full time
Job Description

Objective of Position: Maintain data in Pro-quote include pricing and functionality. Manage internal sales order process from quoting through acknowledgement. Provide excellent customer service and technical sales support for district sales managers, dealers, and customers.

Principal Responsibilities:
  1. Work with Engineering to verify accuracy of descriptions and pricing in Infor.
  2. Communicate and resolve functionality issues with Impac.
  3. Handle calls from customers, dealers and sales staff providing technical and operational support of Trail King products.
  4. Assist dealers and customers with general trailer questions, dealer locations, and trailer lead times.
  5. Price check new orders.
  6. Review quotes for accuracy.
  7. Process trailer orders including order entry, change order pricing and entry, and order acknowledgements.
  8. Verify specifications and resolves customer questions on orders and acknowledgments.
  9. Communicate effectively with various departments to determine feasibility of change orders and other requests.
  10. Assume additional responsibilities as needed.
Position Qualifications:
  1. Minimum Experience: 1 year office-related experience.
  2. Minimum Education: high school degree or equivalent.
  3. Proficient with Microsoft Office.
  4. Knowledge of trailer models, options and applications preferred.
  5. Working knowledge of pricing, discounting and federal excise tax preferred.
  6. Strong interpersonal skills with the ability to develop constructive and cooperative working relationships with others.
  7. Excellent oral and written communication and comprehension skills.
Personal Trait Profile:
  1. Self-motivated and independent.
  2. Excellent organizational skills and the ability to prioritize based on competing time demands.
  3. Possesses a high degree of accuracy and attention to detail.

Physical Demands & Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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