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Junior Infrastructure Customer Success Manager
4 months ago
Overview:
Welcome to SITA
SITA is the worlds leading specialist in air transport communications and information technology. We dont just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
Overview
As a Junior Infrastructure Customer Success Manager your goal will be Service Management activities to advise and guide customers to maximize the business value of their SITA solutions throughout the lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility in the face of any situation that may arise. This role is not leading a team and has no direct reports.
What you will do
Act as the operational point of contact for Customers, Users, Service Providers and line management and proactively assuring the performance of SITA solutions and services.
Understand the customers operations and business objectives and suggests improvements.
Manage customer inquiries promptly and professionally, Identify risk areas and escalate operational IT issues as required
Analyze and report on operational performance data and occurrences and lead improvement actions as needed
Review the monthly revenue and ensure that all services are correctly billed
Who you are
Bachelor's degree or relevant experience in IT, or Telecom .
Experience with Software Defined Networks (SDN) is a plus
Overall 3-5 years of experience, with more than 2 years in a related role delivering IT services to internal or external customers
Excellent verbal and written communication skills in English language French or German language skills are a plus.
What we offer
The SITA office in Barcelona is a fast-growing hub in a dynamic company with global presence. Colleagues from different countries and cultures,are working together to create innovative solutions to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too..
SITA is a place of change and constant improvement, with many opportunities for personal and professional growth
And we offer all the good stuff youd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
