Registered Nurse
1 month ago
DESCRIPTION OF POSITION:
To assess the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs.
KEY RESPONSIBILITIES:
- Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
- Through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; determines patient's alcohol or drug toxicity; identifies signs of withdrawal; conducts screenings or assessments to determine needs of treatment.
- The care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
- Facilitates the patient's access to the appropriate level of care and setting.
- Establishes and maintains effective working relationships with patient services counselors and coordinators, intake department, physicians and health professional affiliates, healthcare facilities, and nursing staff.
- Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person and documenting such on a call sheet and scheduling assessment as clinically appropriate.
- Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.
- Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
- Assesses need for involuntary hospitalization evaluation and contacts country crisis team, law enforcement or 5150 Certified employee as needed to ensure the safety of client and others.
- Enters the data of calls and assessments in the computer system in a timely manner.
- Assists clients who are not admitted into a program with follow-through of clinical referrals and recommendations.
- Provides pertinent clinical information to physician and program staff who will be reviewing the patient to ensure a smooth transition for the patient.
- Distributes documentation of admissions to the Business Office, Admitting Unit and the Utilization Review Department.
- Maintains knowledge of developmental tasks and sociological theories of pertinent age groups.
- Maintains knowledge of legal guidelines pertaining to Emergency Medical Treatment & Labor Act (EMTALA)/Consolidated Omnibus Budget Reconciliation Act (COBRA) and abuse/neglect reporting.
- Communicates with managed care organizations to obtain insurance pre-authorizations in a timely manner.
- Stays abreast of organization's programs and services.
- Participates in activities which enhance professional growth and development
- Performs related duties, as requested.
- Upholds the Organization's ethics and customer services standards
- Cross train as Inpatient Registered Nurse and perform duties, as assigned, including but not limited to the following:
- Admission, discharge, progress notes and any additional required documentation.
- Providing patient care by routinely demonstrating knowledge of mental health diagnosis, standard of care, evidence-based practice, high risks for mental health patients, National Patient Safety Goals and models of care.
- Direct patient care and milieu management, including oversight of MHT's and ancillary staff.
- Cross train in the processing of Referrals, including but not limited to the following:
- Interdisciplinary communication.
- Adherence to the standards of Green-Yellow-Red light criteria.
- Processing of insurance.
- Proficiency in navigating electronic data entry systems.
Requirements
Physical Requirements:
While performing the duties of this job, this position is frequently required to do the following:
- Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
- Give and follow verbal and written instructions with attention to detail and accuracy.
- Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
- Vision: see details of objects at close range.
- Coordinate multiple tasks simultaneously.
- Reach forward, up, down, and to the side.
- Ability to stoop, lift, finger (pick, pinch or type and grasp)
- Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
- Lift up to ten (10) pounds.
- POSITION REQUIREMENTS:
- Knowledge and Experience:
- Current Registered Nurse in the state of California
- Inpatient experience preferred
- Familiarity with continuum of care and clinical terminology
- Knowledge of Diagnostic and Statistical Manual of Mental Disorders diagnostic criteria
- Current CPR certificate or obtained during initial orientation period.
- Handle with Care (HWC) certificate or obtained during initial orientation period.
- Skills and Abilities:
- Maintains confidentiality of patients at all times
- Knowledgeable of patient rights and laws pertaining to mental health
- Assessment and intervention skills
- Persuasive manner and skills in overcoming denial and resistance to treatment
- Ability to concentrate on task in high traffic areas
- Medical
- Vision
- Dental
- 401(k)
- 3.5 Weeks Paid Time Off
- $25,000 Life insurance policy is provided at no charge to the employee
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