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Customer Service Advisor

2 months ago

Fort Washington, United States Machine Mart Full time

We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office

Working closely within the Aftersales Department, your duties as Customer Service Advisor will include:

First Time Resolution problem solving for our customers via telephone and email

Maintaining accurate and concise records

Creation of job cards

Liaising with colleagues on a regular basis

General office duties

As Customer Service Advisor you will play a vital role in communicating with our customers and our Service Department. Experience in a similar role is preferred, however we will provide training on all aspects of our internal in-house systems.

About you

Excellent attention to detail

Friendly, helpful attitude

Confident telephone manner

The ability to create accurate documents

Knowledge and ability using Microsoft Excel and Word documents

This role is fully office based.

What you'll get in return for your commitment:

Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100's of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee

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