The Grille Server

What we are looking for:

WHAT WE ARE LOOKING FOR:

The ideal grille server for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the grille team ensuring that guests' orders are prepared as requested and served timely, efficiently and correctly.

WHAT WE EXPECT FROM YOU:

• Provide friendly, responsive service to create an exceptional dining experience for all guests. Each server's primary objective is to ensure the guest will want to return again and again to our beautiful resort
• Welcome and greet guests making all guests feel comfortable and letting them know you're there to take care of them
• Inform guests of specials and of our menu options
• Make recommendations you genuinely feel your guests will enjoy
• Up sell food beverage items using suggestive selling techniques
• Answer questions regarding regions where food products come from, how food is prepared
• Answer questions about our food, beverages and other restaurant functions and services
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar
• Deliver food and beverages from kitchen and bar to guests in a timely matter
• Perform side work at the start and end of each shift as required by service station assignment
• Maintain clean service areas
• Monitor and observe guests dining experience
• Ensure guests are satisfied with the food and service
• Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
• Be ready and willing to assist fellow servers as needed
• Be ready and willing to assist bus person with clearing and resetting tables
• Thank guests for their visit and invite them to return

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Benefits

Bear Creek offers loads of discounts and privileges for our team members.

• Skiing and snowboarding

• Free rentals*

• Free lesson*

• Free snow tubing*

• Referral Bonus Program

• Discounted tickets for Bear Creek events and activities

• Discounts on items from the Hotel gift shop and Slopeside Sports retail store

• Discounts at the Spa

• Discounts at our Restaurants*

• 1 Employee Benefit Pass to ski and snowboard at a reduced price*

• 1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price*

*Some restrictions apply based on availability and season.

Requirements

QUALIFICATIONS:

• Must be at least 18 years of age
• 6 months experience as a server in a comparable restaurant preferred
• RAMP Certification preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE SKILLS:

• Operate point-of-sale system
• Basic knowledge of food presentation, preparation and handling
• Possess basic math skills and be able to handle money and operate a point-of-sale system
• Ability to work in a standing position for 8 hours or more
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
• Excellent guest service skills are required, attention to detail and follow through is essential
• Excellent interpersonal skills and ability to interact with different types of personalities
• Must be able to convey information and ideas clearly
• Must work well in stressful, high-pressure situations
• Must maintain composure and objectivity under pressure
• Must be well organized, detailed and able to make proper decisions
• Must be effective at listening to, understanding and resolving the concerns and issues raised by guests

PHYSICAL DEMANDS EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching: Bending body downward and forward by bending legs and spine.
• Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
  • Other sounds
• Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling: Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an objectusually by holding it in the hands or arms but may occur on the shoulder. Up to 25 pounds
• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
• Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Outdoors: Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.
• Extreme Heat: Exposure to non-weather-related temperatures that exceed:
• 85 degrees in a humid atmosphere
• 90 degrees in a dry atmosphere
• Humidity: Non-weather-related exposure to conditions where the air contains a high amount of water or water vapor, and the atmosphere is oppressive.
• Proximity to Moving Mechanical Parts: Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harm.
• High, Exposed Places: Exposure to possible bodily injury from falling.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Quiet
• Moderate
• Loud
• Indoor / Office Environment

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