Service Manager
2 weeks ago
Optimum RV, a growing full-service RV Dealer, is seeking an RV Service Manager.
We’re looking for a dealership savvy professional to work alongside our Parts Associates, Service Advisors, and Service Technicians.
Responsibilities
Schedule work in and out of the shop
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Hire, supervise and direct all service technicians and apprentices as approved by Dealer Principal
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Ensure that all parts, tools and appropriate time is available for technicians to complete the work
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Directs and Supervise Service Desk Personnel with training and coaching mentality
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Directs and Supervise Parts Manager and personnel and assist in proper parts procedures and policies
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Directs and supervise Warranty Administrator to process warranty claims in a timely and efficient manner
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Ensure that all employees under their supervision receive the proper training and upgrading of systems.
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Liaison between service advisors and Sales Management
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Must acquire approval from sales department on all Internal RO’S
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Track Technician Productivity
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Track Open Repair Order Reports and others as directed
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Responsible for a profitable operation of the service department while gaining maximum production under controllable costs
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Setting and maintaining profit goals.
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Leads by example.
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Maintains a balance between shop efficiency, labor rates, and expenses
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Assists the Service Advisors in the dispatch of work to correct technicians and or work with the shop foreman to do the same
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Responsible for the cleanliness and safety of the service department and shop
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All other duties as assigned
Minimum Qualifications
Technical RV Service knowledge
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Previous management experience
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Maintain a positive atmosphere
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Stability under pressure
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Creative and open to constant change
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Knowledge and technical expertise
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Able to display leadership skills and manage others accordingly
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RVIA/RVDA certifications - preferred
Essential Characteristics
RELIABLE
- We do what we say we're going to do, when we say we're going to do it... every time.
HUMBLE
- We are trainable, coachable and confident... not arrogant.
HUSTLE
- We are self-motivated, driven and never satisfied.
TEAM PLAYER
- We are stronger as one. We help each other, regardless of department or position.
LOYALTY
- We are committed to the success of the company through ups and downs because this is our career.
Benefits
Optimum RV offers an excellent benefits package to all eligible employees including:
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Competitive wages
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Medical insurance
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Dental insurance
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Vision Insurance
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Company-Paid Life insurance
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Supplemental Life Insurance
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Short & Long Term Disability
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Critical Illness, Accident and Hospital Indemnity coverage
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EAP
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Wellness Program including Gym Reimbursement
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Vacation, Personal Time & Holiday pay
Optimum RV complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
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