UHC - Customer Hospitality Rep

2 months ago

Bridgeport, United States WVU Medicine Full time
Welcome We're excited you're considering an opportunity with us To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position.

Responsible for greeting patients and utilizing check in log, directing patients to appropriate area if not for registration, and maintaining a flow of patients to available registrars.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

EXPERIENCE:
1. One (1) year customer service experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities and duties. Other duties may be assigned.

1. Appropriately greets patients, guests, and families.
2. If patient is to be registered for services, document appropriate information on the patient check in log.
3. Continually accesses registrar's availability for patient processing and maintains patient flow throughout registration process. Communicates problems hindering work flow to management.
4. Directs patients to appropriate departments.
5. Accurately problem solves patients complaints effectively per standard.
6. Develops and maintains a good working rapport intra/departmentally to insure and facilitate a friendly atmosphere.
7. Communicates effectively verbally and in writing and places high emphasis on customer service. Receives and relays pertinent information to other members of the healthcare team.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for extended periods of time.
2. Frequent bending, stopping, or stretching.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May be required to travel between facilities/buildings.
2. Standard office environment.

SKILLS AND ABILITIES:

1. Strong written and verbal communication skills.

Additional Job Description:

Scheduled Weekly Hours:
24

Shift:

Exempt/Non-Exempt:
United States of America (Non-Exempt)

Company:
UHC United Hospital Center

Cost Center:
545 UHC Patient Access

Address:
327 Medical Park Drive

Bridgeport

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.

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