Solutions Engineer

6 months ago

Somerset, United States SHI International Full time

Job Summary:

An Apple Solution Engineer's primary role is to support SHI customers in their efforts to select, deploy, and manage Apple operating systems and technology. The Solutions Engineer works closely with the Apple Sales and Solutions Engineering Teams to provide subject matter expertise and advanced technical support for complex technical needs and requests across a broad range of industry types and customer sizes. They will work closely with industry partners in order to provide tailored solutions for individual customers. The Solutions Engineer will also work with internal teams to support Apple corporate reseller capabilities and initiatives. They will also mentor and guide associate engineers on advanced technical concepts and solutions.

This position reports to the manager of the Apple Solutions Engineering team and is required to report to the SHI Somerset, NJ office.

About Us:

Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, youll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive in our offices or yours.
Responsibilities:

Including, but not limited to:

  • Coach or mentor to junior team members as required.
  • Take the lead and guide the junior engineers on more technical opportunities and solutions
  • Translate business needs into technology specifications and recommendations
  • Work with the sales teams in determining the appropriate technical solution for customers
  • Provide pre-sales technical assessment then develop a proposal of estimates, consultation, and support around assigned partners and or bill of materials for a solution
  • Join sales in customer facing calls to help gather customer technical requirements
  • Advise customers on the latest product offerings with a good understanding of the supported features
  • Guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services
  • Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members
  • Assist companys reps to create quotes along with a clear outline of the benefits of proposed technology solutions
  • Develop a working knowledge of strategic partner product sets and attain required certifications.
  • Perform customer scoping and discovery calls
  • Identify and promote our companies Professional Services by being knowledgeable of our companys Services portfolio
  • Deliver technology and partner trainings to internal departments
  • Obtain and maintain new and existing certifications; as well as competency trainings as required by management/needs of role
  • Provides technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environment
  • Provide demos to customer either remotely and onsite (if applicable) for product testing and hardware deployment
  • Attended onsite company, customer, and industry events as required by management


Qualifications:
  • Minimum 3 years' technical presales experience
  • 3 years' experience with deployment and management of Apple devices.
  • Bachelors Degree in Information Systems, Computer Science, Business Analytics or related focus
Required Skills:
  • Advanced knowledge of the Apple ecosystem including but not limited to macOS, iOS and associated hardware.
  • Strong knowledge of Apple management capabilities and MDM solutions
  • General knowledge of shell scripting in one or more environments (bash, python, perl, etc.)
  • Familiarity with general networking concepts
  • Understanding of basic API usage and functionality
  • Ability to deliver training on relevant technical topics and solutions
  • Familiarity with Apple Business/School Manager and automated device provisioning
  • Ability to coach or mentor Associate Solutions Engineers
  • Ability to lead on more technical advanced opportunities and solutions
  • Ability to translate business needs into technology specifications and recommendations
  • Ability to provide pre-sales technical assessment
  • Able to be the technical resource in customer facing calls to help gather customer technical requirements
  • Confidently advise customers on the latest product offerings with a good understanding of the supported features
  • Ability to guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services
  • Ability to speak to strategic partner product features sets
  • Ability to provide technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environment
  • Excellent organizational and time management skills
  • Ability to identify how to solve problems and complete projects with minimal guidance
  • Exceptional communication skills and ability to manage programs across cross-functional stakeholders
  • Proactive, driven, and positive work attitude
  • Ability to self-study and obtain required certifications
  • Strong organizational skills, self-starter, and ability to quickly identify and resolve inefficiencies
  • High-energy, a positive attitude, and accountability
  • Excellent customers service and support skills
  • Ability to be comfortable communicating to all levels of leadership
  • Excellent presentation skills
  • Strong initiative and problem-solving skills
  • High attention to detail
  • Ability to multi-task and work in a high paced environment
  • Excellent time management skills and the ability to meet all deadlines
  • Ability to work independently as well as in a team environment
Certifications Required:
  • Certified Apple IT Professional (Device Deployment and Managemnt) or abilty to obtain.
  • Additional certification may be required based on compliance to Partner marketing program. Course and deadlines are determined by the Partner
Unique Requirements:
  • Position may require 10% of travel for trainings, conferences, or other activities
Additional Information:
  • Equal Employment Opportunity M/F/Disability/Protected Veteran Status.

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