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Convention Services Manager

2 months ago

Salt Lake City, United States Choice Hotels Full time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The Radisson Hotel Salt Lake City Downtown, located at a walking distance to downtown attractions and events, is looking for an energetic individual to our Sales & Marketing team as a Convention Services Manager.

Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, paid holidays, and excellent benefit package for fulltime employees.

We are also offering a $500 signing bonus after the completion of our probationary period.

Position Summary:

As a Convention Services Manager, you will be primarily responsible for ensuring that revenue and customer service goals are achieved or exceeded. This will be accomplished by proactively facilitating group and banquet revenues via event execution and selling hotel deliverables for guest satisfaction.

Key Responsibilities:

Achieves individual and team goals by coordinating, event detailing and upselling convention-related business.

Identifies assigned key accounts, events and correlated planners needs Delivers and sells hotel's features and benefits to meet clients' needs.

Communicates assigned clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs), attending appropriate meetings to ensure customer satisfaction o Works with sales team for additional business opportunities as appropriate.

Assists with the sales presentation/proposal to address priorities identified by the customer.

Assists and conducts on-site client inspections to illustrate available services, demonstrating keen knowledge in meeting and sleeping room set-ups and capabilities.

Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels.

Drives banquet and group revenues via ensuring contract obligations and maximum revenue for the hotel through up-selling to key customers.

Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas.

Ability to pivot in both markets and team role pending changing economic and team dynamics o Exceeds customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction Manages the Group Room Control (GRC) and Function Diary logs and adjusts space to ensure maximum potential revenue.

Ensure all materials used are in accordance with brand standards.

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies.

Develops and implements strategies for achieving individual sales goals.

Maintains proper flow of information to operations and revenue management team, reviews work file of assigned accounts.

Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and BEOs to the satisfaction of customers and department heads.

Timely production of event detailing to ensure proper operational forecasting and optimization of labor and costs while exceeding customer expectations.

Prepares reports as necessary to improve management decision making and critical evaluation of work activities.

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service o Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.

Provides Yes I Can genuine hospitality and teamwork on an ongoing basis.

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Responsibility #1 (65%): Detailing Banquet and Event Orders (BEOs) as confirmed contracts are received. Serving as main contact for client needs as they relate to each overall agreement.

Responsibility #2 (20%): Serving as a liaison between the customer, Sales, and Operations departments to ensure an organized, well communicated, and seamless event.

Responsibility #3 (15%): Researching new leads and negotiating for key accounts within targeted market for potential business, meeting, and space needs.

Requirements/Skills:

  • High school diploma required, associate or bachelor's degree preferred.
  • Minimum one - three years hotel sales, catering or convention experience.
  • Strong verbal and written communication skills.
  • Strong negotiation skills •Strong mathematical skills.
  • General knowledge of contract laws.
  • Local market knowledge preferred.
  • Proficient computer skills including Microsoft Office Suite®, Delphi and/or Opera.
  • Certified Meeting Planner (CMP) desirable.
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
Physical Demands:
  • Required to stand, sit, and walk for extended periods of times.
  • Lift, carry, or otherwise move and use of force or exertion up to 75 lbs; such as but not limited to, ability to set-up catering and conference space, including tables, chairs, stages, etc.
  • Use of manual dexterity of common office equipment, such as but not limited to, computers, printers, phones etc.


Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.