Customer Service Representative

1 day ago


Lakewood, United States Ajulia Executive Search Full time

divh2Customer Service Representative/h2pAre you looking to make a career change to an innovative company? This exciting opportunity as a Customer Service Representative offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO etc. Does this position match your future career goals? Then this Customer Service Representative could be the right fit for you./ppResponsibilities:/pulliServe as the primary point of contact for customers regarding questions, issues, and requests related to company products and services/liliRespond to customer inquiries via phone, email, and live chat in a timely and professional manner/liliProvide introductory and ongoing product information, including explanations of product manuals and service features/liliTroubleshoot customer issues, investigate concerns, and determine appropriate resolutions/liliHandle and resolve customer complaints while maintaining a positive customer experience/liliFollow up with customers to confirm satisfaction with products or services received/liliAccess, review, and update customer account information using internal databases/liliMaintain expert knowledge of company products, services, and policies/liliIdentify opportunities to recommend additional products or services that may benefit customers/liliEscalate complex or unresolved issues to the appropriate internal teams when necessary/li/ulpRequired Experience:/pulliHigh school diploma or GED/lili1-3 years of Customer Service experience/liliStrong reliability with the ability to maintain consistent attendance/liliLegal authorization to work in the United States (sponsorship is not available for this role)/li/ulpBenefits:/pulliDental insurance/liliHealth insurance/liliPaid Time Off/lili401(K)/lili401(K) Matching/liliProfit Sharing/liliVision insurance/liliDirect Hire/li/ulpSalary Range: $22-$25/hr/ppAsk for: Natalie/ppJob Id: 25805/p/div



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