Guest Services Representative

4 weeks ago

Houston, United States Texas Children's Hospital Full time
Job Description

We are searching for a Guest Services Representativesomeone who works well in a fast-paced setting. In this position, you will deliver exceptional customer service and enhance the patient and family experience within a comprehensive guest services program that helps meet the unique needs of patients and families including providing directions and way finding, transportation and lodging assistance, as well as patient and family programming.

Think you've got what it takes?

Qualifications

High school diploma or equivalent required

1 year experience in a healthcare or customer service setting

Responsibilities

Provides families with knowledge of parking options, lodging, and local resources as needed over the phone and at welcome desks

Supports families by creating awareness of services and resources available within hospital (Social Services, Family Advocacy, Child Life, Language Services, and Spiritual Care) and contacts appropriate departments to assist families

Rounds on patients and families to assess non-medical needs in the Emergency Center

Coordinates with loading dock to ensure patient packages are delivered or routed appropriately if patient discharged

May ensure laundry facilities are maintained and partners with facilities to ensure operational

Assists other Patient and Family Services staff team in implementing new patient experience initiatives for individual units and hospital-wide

Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units

Partners with other Patient and Family Services staff in providing pertinent information and/or special programs for patients, families, and staff

About Us

Texas Children's Hospital West Campus is Houston's first community hospital designed, built and equipped exclusively for children in one of the city's most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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