Client Service Representative
2 weeks ago
Client Service Representative - Receptionist
Do you love making a difference in the lives of pets?
Do you want to work at a fabulous five-star Animal Hospital?
We are looking for an experienced Client Service Representative to join our team in a full-time position. This position could lead to further advancements within the company, depending on the experience of the candidate. Hours: 4 - 10 hour shifts per week
Pay range dependent on experience $17-20/hr
Being a Client Service Representative (CSR) in our veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to offer the best service to our clients and associates.
Essential Functions and Responsibilities:
•Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
•Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
•Respond with compassion and empathy in stressful and emotional situations
•Maintain a clean, stocked and orderly lobby and front office area
•Educate clients on wellness plans, food and products sold in waiting room
•Perform opening and closing procedures, end of day reports and deposits
•Data Entry: records, client questionnaires, referral information, etc.
•Ensure that referral letters and lab results go to the corresponding veterinarians
•Opportunities to learn Veterinary Assistant skills if desired
Skills and Qualifications:
•One year of experience in veterinary practice (or human medical practice) REQUIRED
•Two years' customer service experience preferred (retail, food and beverage, etc.)
•Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
•Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
•Must understand general veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
•Able to operate phone and waiting room triage to determine the difference between an emergency and a routine office visit
•Excellent communication skills with clients and team members
•Proficient time management, ability to problem solve, learn, and handle multiple tasks
•Enthusiastic team player with a patient, and positive professional and approachable attitude
•Must be able to work seated and or standing for a majority of day
Benefits and Perks:
§ Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
§ 401K with company match
§ Flexible Spending Account or Health Savings Account options included
§ Long Term Disability options
§ Short Term Disability, paid for by employer
§ Complimentary Life Insurance $10,000; with options to purchase additional voluntary benefits for self or family
§ Pet Discounts and Pet insurance available
§ PTO and Paid Holidays
§ Company Sponsored Employee Assistance Program (EAP)
§ Uniforms scrubs provided
§ Team member rewards programs
We believe in following the core values and mission statement of BPAH. Our hospital strives to go above and beyond in all services we offer. We want the best for our employees, pets and clients, making sure we offer exceptional medicine. We encourage and thrive with a team of collaborative co-workers who grow, learn, and embrace the culture we offer. Our team embraces connections with pets and clients as we deliver our best recommendations. Join us
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
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