Security Officer

Description

A Hospital Security Officer is responsible for ensuring the safety and security of patients, staff, visitors, and property within a hospital or healthcare facility.

JOB SUMMARY: A Hospital Security Officer is responsible for maintaining a safe and secure environment for patients, staff, and visitors within a healthcare facility. This role involves patrolling the premises, monitoring surveillance systems, controlling access to restricted areas, and responding to security incidents and emergencies. The officer provides a reassuring presence and assists in de-escalating situations, ensuring the hospital's policies and procedures are followed. While primarily a safety and security role, it also involves elements of customer service, as officers assist individuals in navigating the hospital and handle sensitive situations with care and professionalism. Non-exempt position. Reports to the Security Manager and the Facilities Director.

RESPONSIBILITIES:

•Patrol and Surveillance:

o Conduct regular patrols of the hospital premises, including buildings, parking areas, and surrounding grounds, to deter and detect any security breaches or unauthorized activities.

o Monitor security cameras and alarm systems to identify and respond to potential security issues.

•Access Control:

o Monitor and control access to the facility by verifying identification and ensuring that visitors, patients, and staff follow security protocols.

o Assist in enforcing hospital policies regarding restricted areas.

•Incident Response:

o Respond promptly to security incidents, including disturbances, unauthorized access, theft, and other emergencies.

o Assist in managing and de-escalating situations involving patients, visitors, or staff when necessary.

•Reporting and Documentation:

o Prepare detailed and accurate reports on incidents, including thefts, accidents, or any unusual occurrences.

o Maintain logs of daily activities, including any security-related incidents or irregularities.

•Emergency Assistance:

o Provide assistance during emergency situations, such as fire alarms, medical emergencies, or natural disasters.

o Assist in evacuating patients, visitors, and staff if necessary.

•Customer Service:

o Provide directions and general assistance to patients, visitors, and staff.

o Offer a calming presence and support to individuals in distress or experiencing anxiety within the hospital environment.

•Collaboration:

o Work closely with hospital staff, including nurses and administrative personnel, to ensure a safe environment.

o Coordinate with local law enforcement or emergency services when required.

Qualifications:

•High school diploma or equivalent required.

•Previous experience in security, customer service, or a related field is preferred.

•Basic Life Support through American Heart Association is required.

•Basic understanding of security and safety procedures.

•Good communication and interpersonal skills.

•Ability to remain calm and effective in stressful or emergency situations.

•Basic computer skills for report writing and surveillance monitoring.

Skills and Abilities:

•Attention to detail and strong observational skills.

•Ability to handle sensitive and confidential information.

•Strong problem-solving and conflict-resolution skills.

•Ability to work independently and as part of a team.

•Willingness to work various shifts, including nights, weekends, and holidays.

FUNCTIONAL DEMANDS

Functional Job Requirements:

Job requirements include, but are not limited to: sitting, standing, walking, kneeling, bending, squatting and reaching. Requires good finger dexterity, repetitive motions with hands and fingers. Requires ability to have good vision and hearing. Pushing and pulling equipment may be necessary.

Lifting Requirements

Job requires heavy lifting on an occasional basis.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising the job duties.

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